Basic Info

Samah Ezzat

More than 15 years

Cairo Governorate, Egypt

Bachelor's Degree

Manager

Work Experience

Office Manager & Personal Assistant at Alboraq Group

Experience Details

Office Manager & Personal Assistant

Administration, Operations/Management

Manager

N/A


Company Details

Alboraq Group

New Cairo, Egypt

51-100 employees

Agriculture/Fishing/Farming, Animation , Import and Export

www.Alboraqgroup.com

Dec 2015 to present (1 year)
Office Manager (for Chairman of the Board) at El Khamis Hydraulic and Penumatic

Experience Details

Office Manager (for Chairman of the Board)

Administration, Customer Service/Support, Sales/Retail

Manager

• Supervise assigned employees in a variety of clerical tasks; interviews and trains new employees.
• Audits, balances, and checks payroll, purchase orders, and claims; gathers information on a variety of subjects
• Establish or modifies filing systems (Hard and computerized)to improve efficiency and effectiveness; files information alphabetically or numerically to maintain organized and accurate filing systems; locates and retrieves files from manual or computerized systems to provide requested information; creates new files and purges old files.
• Responds to computer messages sent via electronic mail system and routes messages to the appropriate person; folds and stuffs documents to process outgoing mail; receives and sends documents via fax machine; and sends mail using internet. Follow up actions on pending subjects. Taking minutes of meetings. Preparing special and periodic reports
• Following specified formats in a variety of documents including memos, letters, reports, minutes, labels, dockets, and receipts, using computer; spell checks documents to eliminate errors; copies documents using photocopier or computer printer to maintain records; creates documents such as charts, forms, and logs to meet departmental needs.
• Filling responsibility. Performs variety of complex secretarial, clerical and administrative duties. Maintaining and adjusting the Petty Cash of the Chairman’s office within budget limitations. Maintaining office supplies and paper stock Completing all administrative paperwork accurately and in a timely and professional manner while distinguishing and balancing priorities Maintain confidentiality on departmental matters, as appropriate.
• Greets the public, customers, and other County employees in person or over the phone, and obtains or gives information; explains policies and procedures to inform customers of correct processes; transfers calls and takes messages; assists customers in completing forms and documents; schedules customers for appointments; dispenses and receives documents such as applications, time sheets, and invoices, and verifies them to ensure accuracy and completeness.
• Arrange visits of the foreign manufacturers to Egypt (hotel reservation, pick up /drop out, from/to the airport). Arrange for the meetings in my company or even outdoor prepare/take meetings minutes. Keep good , warm relations between my company and foreign manufacturer abroad


Company Details

El Khamis Hydraulic and Penumatic

Cairo, Egypt

51-100 employees

Business Supplies and Equipment , Manufacturing, Import and Export

N/A

Oct 2011 to Nov 2015 (4 years 1 month)
Senior Reservations Manager (Hotels & Cruises) at Diplomatic Travel Services

Experience Details

Senior Reservations Manager (Hotels & Cruises)

Customer Service/Support, Hospitality/Hotels/Food Services

Manager

• Responsible for establishing reservation department as the company was working with the old tourism companies system which made use of the operation team in the reservation process.
• Higher reservations team.
• Develop a plan to manage the reservation department as follows:
• Assigning Rooms Allocations in all of Hotels and Cruises Published on the Tour Operator Brochure covering almost 90 % from the whole volume and to ensure smooth and speed confirmation for all bookings and requests
• Upload all the Hotels & Cruises allotment on Chart" as well as the actual sold rooms / cabins come from the operation.
• Transforming these information into Monthly Sales Situations till end of the season , mentioning Exact Arrival and Departure dates and sent these situations on regular basis to all the hotels and cruises
• Updating these Monthly Sales situation on weekly basis , mentioning Guest Names , New Requests , Canceled Bookings and Total Number of Rooms
• Finalizing the Rooming list as per each Hotel / Cruise release periods , clarifying and highlighting all special requirements requested either by Clients or by the tour Operator (i.e. Upper Deck cabins , Honeymooners , anniversary
Celebrities, VIPs ….etc) in order to enable the Hotel / Cruise reservations to
Provide the special treatments and necessary requirements before the guest
Check in.
• Following up the Reconfirmations from the Hotels / Cruises for all our Sales Situations , Rooming lists , Vouchers and the special requirements by one of Reservation staff with the person in charge to guarantee the delivery of all our correspondences and the requirements
• Issuing the Hotel and Cruise vouchers and send or deliver them to the Hotels and Cruises on requested dates also the same for payments
• Getting Rooms and Cabins to VIPs, Travel Agent and Staff on complimentary basis and make the necessary upgrading.
• Managing to confirm new bookings after release period or sold out allotment with same hotel/cruise or confirm with the best available alternative maintaining same category.


Company Details

Diplomatic Travel Services

Cairo, Egypt

101-500 employees

Travel and Tourism

N/A

Nov 2010 to Feb 2011 (3 months)
Reservations Manager for H/S Kon Tiki , H/S at Lilac International for Hotels & Nile Cruises (Regional Sales Office)

Experience Details

Reservations Manager for H/S Kon Tiki , H/S

Hospitality/Hotels/Food Services, Marketing/PR/Advertising , Sales/Retail

Manager

• Responsible of Three boats for H/S Kon Tiki , H/S Moon Dance & H/S Sindbad
• Responsible for overall management of the reservation department
• Responsible for new staff training, preparing periodic performance evaluations reports to develop and control reservation department
• Monitors competitors' activities and assists in marketing intelligence.
• Sells to new, existing and prospective customers
• Negotiating optimum rate for the benefit of the business.
• Services existing business through management of account bases
• Sell all the facets of the Nile cruises
• Develop and maintain a regular pattern of sales calls, meeting with principals of target market.
• Plans and conducts familiarization tours and site inspections for clients doing all my best to entertain them.
• Travel when required to promote the Nile cruises and develop potential business.
• Grows existing business and establishes leads which will develop it.
• Assists with the preparation of new products and services.
• Assists in the evaluation of sales and marketing activities.
• Implement direction from director of sales and marketing and regional managers.


Company Details

Lilac International for Hotels & Nile Cruises (Regional Sales Office) (multinational)

Cairo, Egypt

More then 1000 employees

Hospitality/Hotels, Travel and Tourism

www.elegantvoyage.com

Aug 2009 to Oct 2010 (1 year 2 months)
Acting Reservations Manager at Creative Hotels & Resorts. (Regional Office)

Experience Details

Acting Reservations Manager

Marketing/PR/Advertising , Hospitality/Hotels/Food Services

Experienced (Non-Manager)

• Responsible of tow boats MS TIYI & MS TUYA & 4Dahabiyas
• Established Central Reservation System Linking the head office with the
Boats and the accounting department in a circular way starting with the
Reservation ending with accounting .
• Responsible for overall management of the reservation department
• Responsible for new staff training, preparing periodic performance evaluations reports to develop and control reservation department
• Checking & replying daily emails. Handling it on Excel Statements.
• Reviewing and handling all incoming and outgoing correspondence
• Sharing in developing and implements strategic plans to accommodate reservation goals.
• Responsible of preparing the boats & Dahabiya situations every cruise & updating it after check in.
• Responsible for updating the reservation’s database.
• Handling payments & follow up option dates.
• Responsible for turn away matters starting of reserving cabins with a similar category boats ending of paying the accommodation amounts and following up the offered services to make sure that the companies will remain trust our word .
• Making deals with Some agencies through tele sales calls
• Sales Coordinator and admin following up sales offers , option dates , continue deals
With companies in the case of acceptance by setting payment- cancellation policies and send it by mail.
• Established Productivity Report for Emeco Cruises and Dahabiyat also was Responsible for updating it monthly according to materializing records
• Supervising and Giving Support in Reservation Process for another Creative
Properties Hotels and Creative Shehrayar, Shehrazad & Nephtis Nile Cruises.


Company Details

Creative Hotels & Resorts. (Regional Office)

Cairo, Egypt

More then 1000 employees

Hospitality/Hotels, Travel and Tourism

www.worldofcreative.com/en/hotels

Mar 2005 to Jul 2009 (4 years 4 months)
Senior Reservations Clerk at Pyramisa Hotels, Resorts & Nile Cruises.

Experience Details

Senior Reservations Clerk

Hospitality/Hotels/Food Services, Sales/Retail

Experienced (Non-Manager)

• Responsible for hotels Isis Island ,Isis Cornish , Isis Luxor & Pyramisa Sharm Hotels also Pyramisa Nile Cruises (05 Boats )
• Handling every room or cabin on the system. Establishing & maintaining filling system.
• Checking with companies about their reservations, giving confirmations for the space
• Preparing arrival lists daily & boat situations every cruise
• Solving over’s
• Handling payments.


Company Details

Pyramisa Hotels, Resorts & Nile Cruises.

el giza, Egypt

More then 1000 employees

Hospitality/Hotels, Travel and Tourism

www.pyramisaegypt.com

Jun 1999 to Oct 2004 (5 years 4 months)

Achievements


* I was ranked the fourth on m

Education

Faculty of Arts. in Library, Information& documentation

Education Details

Faculty of Arts.

Library, Information& documentation

Cairo University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Cairo University
1996 - 1999
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Wageh Bogdady Language School

Egypt

1996

B / Very Good / 75 - 85%

N/A

Wageh Bogdady Language School
1996

Certifications

English Courses
Mar 1998

Certificate details

English Courses

Mar 1998

90% out of 100%

N/A

N/A

Cairo University

N/A

Training and Courses

Training/Course Details

reservation ,sales and marketing courses

Aug 2002

Pyramisa Hotels and Nile Cruises

N/A

This profile is fresh!
Last update 3 days ago.

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Profile Skills and Keywords

Acting Reservations ManagerAdapt WellAdaptiveAdministrationAdministrative Writing SkillsAgricultureAnalytical ThinkingAnimationBusiness DevelopmentBusiness Supplies And EquipmentCustomer ServiceDecision MakingDynamismEmployees TrainingEncourage Creativity From PeopleEnglishEnglish CoursesExcellent Work RelationsFarmingFishingFlexibleFood ServicesFrenchGmailHard WorkHard WorkerHaving Excellent CommunicationsHelp CustomersHospitalityHotelsImport And ExportIncreasing ProductivityInternetLeadership SkillsLearning QuicklyLibrary, Information& DocumentationLilac International For Hotels & Nile Cruises (Regional Sales Office)Listening WellLogistics BackgroundManagementManagerial And Organizational SkillsManufacturingMarketingMicrosoft ExcelMicrosoft OutlookMicrosoft Power PointMicrosoft WordNegotiationNegotiatorObeying My Directors OrdersOffice Manager & Personal AssistantOffice Manager (for Chairman Of The Board)Office ManagmentOrganizerPeople DevelopingPresenterProblems SolvingReservation ,sales And Marketing CoursesReservation Management In Hotels & Nile CruisesReservations Manager For H/S Kon Tiki , H/SRetailSalesSales & MarketingSelf MotivationSenior Reservations ClerkSenior Reservations Manager (Hotels & Cruises)Set Priorities And To Organize Work EfficientlySolving ProblemsStrong PersonalitySupportTenderTravel And TourismWorking Under Pressure

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Advanced

: Beginner

: Advanced

: Beginner

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

More than 7 years

gmail

gmail

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft power point

Microsoft power point

: Beginner

: Extreme - I love it!

:

1-3 years

Fields of Expertise

employees training

employees training

: Expert

: Extreme - I love it!

:

More than 7 years

Administrative Writing Skills

Administrative Writing Skills

: Expert

: Extreme - I love it!

:

More than 7 years

negotiation

negotiation

: Expert

: Extreme - I love it!

:

More than 7 years

problems solving

problems solving

: Expert

: Extreme - I love it!

:

More than 7 years

increasing productivity

increasing productivity

: Expert

: Extreme - I love it!

:

More than 7 years

logistics background

logistics background

: Expert

: Extreme - I love it!

:

3-5 years

office managment

office managment

: Expert

: Extreme - I love it!

:

More than 7 years

sales & marketing

sales & marketing

: Expert

: Extreme - I love it!

:

More than 7 years

reservation management in hotels & Nile cruises

reservation management in hotels & Nile cruises

: Expert

: Extreme - I love it!

:

More than 7 years

help customers

help customers

: Expert

: Extreme - I love it!

:

More than 7 years

solving problems

solving problems

: Expert

: Extreme - I love it!

:

More than 7 years

administration

administration

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Hard worker, Negotiator, Presenter, Organizer, Flexible / Adaptive

Online Presence

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