Basic Info

Ahmed Abdulrazik

7 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Service Point Advisor at DHL EXPRESS International (W.L.L)

Experience Details

Service Point Advisor

Sales/Retail, Customer Service/Support

Experienced (Non-Manager)

• Accept and register customer bookings for a range of DHL services and accurately input relevant booking data into DHL applications.
• Knowledgeably offer customers the most suitable service based on their unique needs, and actively attempting to close the transaction by converting their enquiries and securing their bookings.
• Identify potential for selling additional services and products during the course of interacting with customers and proactively sells these to secure additional/new revenue sources for DHL.
• Effectively respond to all customer enquiries regarding DHL’s services, by consistently and confidently providing customers with accurate information.
• Provide first class customer service bearing in mind that all DHL customers have an express requirement, and are looking for immediate and hassle-free solutions.
• Confidently and knowledgeably handle customer complaints while maintaining composure, and take all possible actions to resolve issues to the customers’ expectations without compromising DHL’s position by over-committing to customers , or being unrealistic in what is offered


Company Details

DHL EXPRESS International (W.L.L) (multinational)

Egypt

101-500 employees

Consumer Services , Logistics and Supply Chain , Business Services - Other

WWW.DHL.COM

Jan 2010 to present (6 years 11 months)
Personnel -(H.R) at Coca-Cola bottling Co.

Experience Details

Personnel -(H.R)

Human Resources

Entry Level

• -supervising in a variety of HR Functions and operations.
• -Handling employee files and records.
• -Collecting required Documents and forms.
• -Assist in employee induction program.
• -Administrate employees benefits’ programs.
• -Assist in the recruitment and hiring process: arrange for recruitment
• -events and fairs, filling CV’s, scheduling appointments & interviews
• -Handling HR administrative tasks: Preparing presentations,
• -prepare meetings, filing, drafting documents and
• -Correspondences.
• -Administrate all employee in adherence with the policies and
• -Procedures and prepare reports.
• -Trained for Oracle system application (H.R Administrative).


Company Details

Coca-Cola bottling Co. (multinational)

ASWAN, Egypt

501-1000 employees

Food and Beverage Production

N/A

Jun 2008 to Jan 2010 (1 year 7 months)
Computer Specialist in Statistics& Follow up Controllers at Coca-Cola bottling Co.

Experience Details

Computer Specialist in Statistics& Follow up Controllers

Sales/Retail

Entry Level

• -Analyzing regional requirements and contribute key inputs and finalizing contracts for services and products.
• -Advising upper management about budget planning and expenditure management.
• -Collating, and compiling data/ Inputs from various sources, and
• -Generate key matrices reports for each segment as well as
• Consolidated reports for the region using SAP.
• -Analyzing data for the plant sales VS the budget.
• -Analyzing brunch’s sales data and YTD budget.
• -Working with discoverer oracle business program.
• -Analyzing wholesales Sales data and YTD budget.
• -Analyzing key account & special outlets sales data and YTD budget.


Company Details

Coca-Cola bottling Co. (multinational)

ASWAN, Egypt

501-1000 employees

Food and Beverage Production

WWW.COCACOLA.COM

Feb 2007 to Apr 2008 (1 year 1 month)
Receptionist at SARAH HOTEL

Experience Details

Receptionist

Customer Service/Support

Entry Level

-Reservations
-Guiding the guest to check in the hotel and out
-Analyze all front office data with the front office computer system


Company Details

SARAH HOTEL (multinational)

ASWAN, Egypt

51- 100 employees

Hospitality/Hotels

WWW.SARAH-HOTEL.COM

Jan 2002 to Jan 2005 (3 years)

Achievements


*KBI FIRST YEAR 95%.
*OPENING A NEW BRUNCH & CHARGED A FULL RESPONSIBILITY .


*USING ORACLE -NEW APP- SYSTEM & UPLOADED ALL EMPLOYEES DATA BASE IN DETAIL


•-Analyzing wholesales Sales data and YTD budget.
•-Analyzing key account & special outlets sales data and YTD budget.
*-Analyzing data for the sales MEN VS the budget.YTD
*-USING ORACLE -NEW APP- SYSTEM & UPLOADED ALL SALES MEN DATA
BASE IN DETAIL


participated in opening of hotel


**-FINAL YEAR PROJECT ABOUT (RIGHTS OF DIVORCED WOMEN IN UPPER-EGYPT)

Education

Bachelor's Degree in SOCIAL-WORK

Education Details

Bachelor's Degree

SOCIAL-WORK, SOCIAL STUDIES

South Valley University, Egypt

C / Good / 65 - 75%

SOCIAL STUDIES

N/A

South Valley University
2004 - 2008

Certifications

Certificate details

 C.I.S (CERTIFIED. INTERNATIONAL. SPECIALIST)

Jun 2011

100 out of 100

N/A

N/A

D.H.L-Express -Training Program.

CERTIFIED. INTERNATIONAL. SPECIALIST

Certificate details

Customer Service Fundamentals: Building Rapport in Customer Relationships

Jul 2012

100 out of 100

N/A

N/A

D.H.L-Express -Training Program.

Building Rapport in Customer Relationships

Certificate details

From Executive-level Sale to Strategic Partnership

Aug 2012

100 out of 100

N/A

N/A

D.H.L-Express -Training Program.

From Executive-level Sale to Strategic Partnership

Certificate details

Sales (The process of negotiation)

Jul 2013

100 out of 100

N/A

N/A

D.H.L-Express -Training Program.

(The process of negotiation)

Training and Courses

Training/Course Details

GEMA 1.08

Jun 2012

D.H.L-Express -Training Program.

GEMA 1.08 (SHIPPING-APPLICATION)

Training/Course Details

Emotional Intelligance

Mar 2009

Coca-cola training

Emotional Intelligance

This profile is fresh!
Last update 5 days ago.

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Profile Skills and Keywords

? C.I.S (CERTIFIED. INTERNATIONAL. SPECIALIST)Able To Demonstrate, Customer Service Skills, Excellent Communication And Negotiation.AdaptiveAdobe PhotoshopAnalyticalBASKETBALL & HANDBALLBudgeting, Costing, Customer ServiceBusiness DevelopmentBusiness Services - OtherCoca-Cola Bottling Co.CommunicatorComputer Apps(POS-VISUAL BASIC-PHOTO SHOP Me)Computer Specialist In Statistics& Follow Up ControllersConsumer ServicesCustomer ServiceCustomer Service Fundamentals: Building Rapport In Customer RelationshipsDHL EXPRESS International (W.L.L)DRIVINGDatabase DesignEmotional IntelliganceEmotional IntelligenceEnglishExcellent Analytical, Communication & Interpersonal Skills,FlexibleFood And Beverage ProductionFrenchFrom Executive-level Sale To Strategic PartnershipGEMA 1.08HospitalityHotelsHuman ResourcesLogistics And Supply ChainMicrosoft ExcelMicrosoft OfficeMicrosoft OutlookMicrosoft PowerPoint & Picture ManagerMicrosoft WordPersonnel -(H.R)PlannerProblem SolverReceptionistRetailSARAH HOTELSOCIAL STUDIESSOCIAL-WORKSalesSales (The Process Of Negotiation)Service Point AdvisorSupportSwimmingVisual Basic

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

5-7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

5-7 years

Database Design

Database Design

: Expert

: Extreme - I love it!

:

3-5 years

Visual Basic

Visual Basic

: Intermediate

: High

:

Less than 1 year

Adobe Photoshop

Adobe Photoshop

: Intermediate

: High

:

1-3 years

Fields of Expertise

microsoft excel

microsoft excel

: Expert

: Extreme - I love it!

:

More than 7 years

microsoft word

microsoft word

: Expert

: Extreme - I love it!

:

More than 7 years

microsoft PowerPoint & picture manager

microsoft PowerPoint & picture manager

: Expert

: Extreme - I love it!

:

More than 7 years

Emotional Intelligence

Emotional Intelligence

: Expert

: Extreme - I love it!

:

1-3 years

Excellent Analytical, Communication & Interpersonal Skills,

Excellent Analytical, Communication & Interpersonal Skills,

: Expert

: Extreme - I love it!

:

5-7 years

Able to demonstrate, Customer service skills, Excellent communication and negotiation.

Able to demonstrate, Customer service skills, Excellent communication and negotiation.

: Expert

: Extreme - I love it!

:

More than 7 years

Budgeting, Costing, Customer Service

Budgeting, Costing, Customer Service

: Expert

: Extreme - I love it!

:

5-7 years

GEMA 1.08

GEMA 1.08

: Expert

: Extreme - I love it!

:

1-3 years

computer apps(POS-VISUAL BASIC-PHOTO SHOP me)

computer apps(POS-VISUAL BASIC-PHOTO SHOP me)

: Expert

: Extreme - I love it!

:

5-7 years

Key Skills

Analytical, Planner, Communicator, Problem Solver, Flexible / Adaptive

Online Presence

WWW.e-learning.com

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