Laura Alina Radu

Training ConsultantFull Time

• Job Details:LARCIE = Laura Alina Radu Consulting and Image Experts assists corporate clients within a wide range of industries (such as: Hospitality, Tourism, Call Centers and Office Providers, Health, Schools and Universities etc) in improving client satisfaction, both by building customer service divisions and providing training and coaching. Providing a platform for continued growth through building Customer Service divisions, as well as offering coaching and training to corporate groups and individuals in in customer service, business etiquette, verbal and nonverbal communication, professional image and grooming.

Training Manager for Romania & NetherlandsFull Time

• Job Details:Hecc is one of the first multinational contact centers specializing in the technology industry and providing customer care in 21 European languages. Created pro-active training solutions which addressed the business needs along with improving the individuals within the organization resulting in improved organizational performance. Improved the level of quality and customer service from 18 up to 25 out of 30 (client survey score).

Executive Consultant – Training & DevelopmentFull Time

• Job Details:Maadi Guides was a consulting company that offered management and training & development, as well as marketing and publishing solutions. Overseen company’s daily operations and client relationships. Provided outstanding learning and development consulting and customized training solutions. Created and implemented learning approaches for improving employee performance.