khaled toussily

Senior executive Client relations managmentFull Time

• Job Details:• Participated in establishing client relations department at city edge developments. • Handle customers’ requests, inquiries, complaints received via (call center / mobile app / website / social media) in a timely manner. • Meet walk-in customers with minimum waiting time and enhance the overall customer experience. • Handling Customer Financial Requests / Complaints. • Achieve customer’s satisfaction via professional handling, timely problem resolution, product knowledge, regular updates and willingness to help. • Build sustainable relationships of trust with customers. • Conduct all necessary follow-up with other departments on behalf of the customer to resolve his / her problems. • Conduct site tours and provide needed orientation to customers. • Collect customer’s feedback. • Provide accurately all needed reports & data. • Generate logs and reports as requested. • Submit timely reports and prepare presentations / proposals as requested. • Monitor and analyze the customers’ requirements and work on enhancing the overall customers experience • Supports operations team and align with concerned departments to finalize customers’ requirements.

Retail service expertFull Time

• Job Details:Sales,Customer service,Customer experience Service expert (iphone,blackberry,Android,routers)software and support after sales call Handling cash,warehouse,operation