Toqa Mohsen

IGCSE Exams officerFull Time

Office CoordinatorFull Time

• Job Details:POSITION SUMMARY: The Office Coordinator will be responsible for handling a wide range of administrative work, and will be able to work independently with little or no supervision. There will be interaction with staff (at all levels) in a fast paced environment. The Office Coordinator will be the primary point of contact for coordination of parents’ calls and communications, Qualified candidates must be able to perform under pressure, while remaining flexible, proactive, resourceful and efficient, with a high level of professionalism and confidentiality. The school office coordinator is generally responsible for arranging substitute requests when an employee calls in sick. They are also usually the person who registers and releases students to school and maintains attendance records. School office coordinators may also be responsible for typing and sending out school documents. SPECIFIC DUTIES: Responsibilities include, but are not limited to: • Responsible for the office facilities on a daily basis. • Communicating all absences and lateness to parents not later than 9: am on daily basses. • Prepare documents as required by the key stage head. • Answer phones and direct all incoming calls to appropriate party promptly and efficiently • Deliver timely results of scheduled tasks and coordinate with various team members • Acts as liaison between teachers and the management of the school • Additional duties as assigned by the school head, deputy head, Hods, or Hoks. • Support all team members with various administrative tasks, (redirecting calls, disseminating correspondence, scheduling meetings etc.) • Maintain confidentiality of all sensitive material and information. • Ensure good lines of communication at all times. • In addition to communicating within the school setting, school administrators may also be expected to liaise with other institutions and external agencies and local authorities. • Organising and circulating information about meetings, the preparation and distribution of agendas before the meeting, and minute-taking and distribution of minutes and action points after the meeting. • Preparation of school reports and analysis of results. • This job description may be amended at any time after discussion with the post holder.

Customer Service AssistantFull Time

• Job Details:1. Registration & Finance To register customers and to collect income received and transfer it accurately. Use relevant systems to maintain records on the system & complete daily reconciliations. 2. Back Office support To carry out a range of back office tasks including post registration services, Campus/finance related tasks, supporting corporate client registration, data handling, support for delivery of events and maintenance for contacts and Call Center platform. To assist with the day to day back office administration of the Teaching Center and Exams departments as needed, coordinated by the Customer Services Manager and Officers including but not limited to: · Deliver accurate and friendly registration services to Teaching Center students and Examinations candidates to meet customer needs and to enable targets to be met Handling Exams and Teaching Center back office tasks within the Service Levels Agreements agreed and according to Quality Standards and guidelines · Inputting customer data on TCMS. · Requests for transfers and refunds are processed according to Teaching Center & Examinations policy Corporate clients are preregistered and registered according to Teaching Center policy Ensure all materials and displays are always up to date and shelves are accurate appropriately classified, labelled, displayed and sign-posted in the Reception area.