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toqa montassser kiki

Operation Team Leader at Enable Subsidiary of eFinance Investment Group

Haram, Giza, Egypt

Work Experience

  • Operation Team LeaderFull Time

    Enable Subsidiary of eFinance Investment Group

    Nov 2021 - Present -3 yrs, 8 months

    Egypt , Cairo

    • Job Details:-Employ teamwork skills by supporting the work of my employees and acting as a vocal and engaged member while positively and confidently delivering solutions and solving any problems. -Managing team attendance and schedule reporting and monitoring the team performance to ensure high quality of customer service. - Creating a conductive work environment for all the call center’s employees
  • Contact center representativeFull Time

    E-finance Contact Center

    Aug 2018 - Oct 2021 -3 yrs, 2 months

    Egypt , Giza

    • Job Details:- Responding to user’s calls to answer their inquiries, Supporting technical support team via email and ensuring prompt resolution of issues to avoid escalation. - Troubleshooting simple technical issues and support for incoming issues related to computer systems, software, and hardware.
  • Education

    • Bachelor's Degree in japanese language

      Cairo University (CU)

      Jan 2018 

    Skills

    • Email
    • Customer Support
    • organized
    • fast learner
    • Soft Skills

    Languages

    • Arabic

      Fluent
    • English

      Advanced
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