
toqa montassser kiki
Operation Team Leader at Enable Subsidiary of eFinance Investment Group
Haram, Giza, EgyptWork Experience
Operation Team LeaderFull Time
Enable Subsidiary of eFinance Investment Group
Nov 2021 - Present -3 yrs, 8 months
Egypt , Cairo
- Job Details:-Employ teamwork skills by supporting the work of my employees and acting as a vocal and engaged member while positively and confidently delivering solutions and solving any problems. -Managing team attendance and schedule reporting and monitoring the team performance to ensure high quality of customer service. - Creating a conductive work environment for all the call center’s employees
Contact center representativeFull Time
E-finance Contact Center
Aug 2018 - Oct 2021 -3 yrs, 2 months
Egypt , Giza
- Job Details:- Responding to user’s calls to answer their inquiries, Supporting technical support team via email and ensuring prompt resolution of issues to avoid escalation. - Troubleshooting simple technical issues and support for incoming issues related to computer systems, software, and hardware.
Education
Bachelor's Degree in japanese language
Cairo University (CU)Jan 2018
Languages
Arabic
FluentEnglish
Advanced