TN
Tony Nader sobhy
Sales Employee at Vodafone
Luxor, EgyptWork Experience
Vodafone
Mar 2023 - Present -2 yrs, 2 months
Egypt
- Job Details:Provide exceptional customer service to ensure high levels of satisfaction. Assist customers with product inquiries, troubleshooting, and purchasing decisions. Resolve customer complaints, offering practical solutions in a timely manner. Process sales, exchanges, and transactions efficiently using company systems. Demonstrate a strong ability to manage time and multitask in a fast-paced environment. Maintain up-to-date knowledge of company products and services to better assist customers.
Raya CX Carriers
May 2022 - May 2025 -3 yrs
Egypt
- Job Details:Completed comprehensive training in customer service techniques and best practices. Gained hands-on experience in handling customer inquiries, complaints, and service requests. Developed strong communication skills through interaction with customers and team members. Familiarized with CRM systems and ticketing processes to track customer interactions.
Grand Hotel Stores
Egypt
- Job Details:Delivered excellent customer service while assisting with product selection and purchasing. Responded to customer inquiries and complaints, providing clear and accurate information. Processed transactions efficiently and accurately. Worked collaboratively with team members to ensure the smooth operation of the sales floor. Contributed to meeting and exceeding sales targets and improving customer retention.
Education
Bachelor's Degree in English Translation
Sohag UniversityJan 2017 - Jan 2021 - 4 yr
Skills
- CRM systems (e.g., Salesforce, HubSpot)
- Sales & POS systems
- Ticketing systems (e.g., Zendesk)
- Order processing & returns
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Customer service excellence
- Effective communication (verbal & written)
- Problem Solving & Conflict Resolution
- Team collaboration & multitasking
- Adaptability & Time Management
Languages
Arabic
FluentEnglish
IntermediateRussian
BeginnerGerman
Beginner