tony ashraf

Customer Service SpecialistFull Time

It SpecialistPart Time

• Job Details:● Solving Network Troubleshooting. ● Install computer peripherals for users. ● Follow up with customers to ensure issue has been resolved. ● Setting up new users' accounts and profiles and dealing with password issues. ● Managed servers, workstations, computers, laptops, printers, routers, switches and existing network applications. ● Maintain daily backups ● Handling 3cx phone system Updates. ● Managing Web site Updates.

IT SupervisorFull Time

• Job Details:● Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. ● Respond to queries either in person or over the phone. ● Maintain daily performance of computer systems. ● Respond to email messages for customers seeking help. ● Walk customer through problem-solving process. ● Install, modify, and repair computer hardware and software. ● Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. ● Install computer peripherals for users. ● Follow up with customers to ensure issue has been resolved. ● Setting up new users' accounts and profiles and dealing with password issues. ● Managed servers, workstations, computers, laptops, printers, routers, switches and existing network applications.