Thomas Wagih yacoub

Technical Support and IT EngineerFull Time

• Job Details:Field Support Team, Direct Service and Support, Retail & Home Visits Customer Service Support Research and identify solutions to software and hardware issues. Diagnose and troubleshoot technical issues, including account setup and network configuration. Properly escalate unresolved issues to appropriate internal teams (e.g., NOC Engineers). Refer to internal database or external resources to provide accurate tech solutions.

Cyber security Summer Training |Internship

• Job Details:Completed a comprehensive 120-hour training program in Cyber Security, covering various essential topics such as: Computer Network Fundamentals (24 hours) Advanced Network (24 hours) Cyber Security Essentials (18 hours) Ethical Hacking (24 hours) Palo Alto Essentials (PCCET) (12 hours) Fortinet NSE4 (18 hours)