Basic Info

Toaa Kamal

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Telesales at IMI training institute

Experience Details

Telesales

Sales/Retail, Training/Instructor, Business Development

Entry Level

N/A


Company Details

IMI training institute (multinational)

Cairo, Egypt

51-100 employees

Human Resources , Training and Coaching

N/A

Mar 2017 to present (7 months)
Administration manager at El Farida Nursery

Experience Details

Administration manager

Administration, Education/Teaching

Entry Level

N/A


Company Details

El Farida Nursery

Ismailia, Egypt

1-10 employees

Education

N/A

Aug 2016 to Dec 2016 (4 months)
Customer service representative (intern) at Credit Agricole

Experience Details

Customer service representative (intern)

Banking, Customer Service/Support

Student

I trained in Credit Agricole as an customer service representative.
First I had a 3 days orientation in branch, where I was assigned to another old representative to train me.
The training included 3 main things:
The 1st was information about the type of loans, Term Deposits and accounts, the 2nd was how to deal with our customers, And the 3rd was mainly Shadowing with my trainer to see how everything works.
After that I worked for a short time ( One Week ) as a temp customer service representative in branch.
Where I handled opining accounts, Term deposits, loans and updating documents
Then I was transferred to the call center department where I was assigned to several task like ( Confirming Loans details with customer , Call customers to ask them in which branch they would like to receive there cards , Call customer to Update their documents, Call customers to give them specific information: like the requirements for opening an new Account , Term deposit , Applying for Car or Personal loan and Credit Cards)


Company Details

Credit Agricole (multinational)

Ismailia, Egypt

More than 1000 employees

Banking, Consumer Services , Accounting and Auditing Services

N/A

Sep 2015 to Nov 2015 (2 months)

Education

Faculty of commerce English section in accounting

Education Details

Faculty of commerce English section

accounting

suze canal university, Egypt

B / Very Good / 75 - 85%

Accounting Management Finance Human resources Marketing

N/A

suze canal university
2012 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

24 October Languages

Egypt

2012

A / Excellent / 85 -100%

N/A

24 October Languages
2012

Certifications

Certificate details

International Computer Driving License

May 2016

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Investment Management in Stock Exchange

Oct 2015

Egyptian Stock market, Suez Canal University

N/A

Training/Course Details

Banking Financial Services Industry

Oct 2015

Suez Canal University, EG-FINANCE

N/A

Training/Course Details

ACC. for Financial institutions

Aug 2015

SCCO, Suez Canal University, EG-FINANCE

N/A

Training/Course Details

Auditing

Aug 2015

SCCO, Suez Canal University, EG-FINANCE

N/A

Training/Course Details

Money Market Introduction

Aug 2015

Money Experts Club, Ain Shams University

N/A

Training/Course Details

Employ-ability Skills

Oct 2015

AUC

N/A

Training/Course Details

Customer Service

Apr 2015

Maximum Impact training MIT

N/A

Training/Course Details

Business Ethics

Jul 2015

INJAZ

N/A

Training/Course Details

Thinking Pattern

Mar 2016

Maximum Impact training, (MIT)

Improving the way of thinking and solving problems

Training/Course Details

Leadership

Apr 2014

Maximum Impact training, (MIT)

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

ACC. For Financial InstitutionsAccountingAccounting And Auditing ServicesAdministrationAdministration ManagerArabicAuditingBankingBanking Financial Services IndustryBusinessBusiness DevelopmentBusiness EthicsConsumer ServicesCredit AgricoleCustomer ServiceCustomer Service RepresentativeEducationEmploy-ability SkillsEnglishFrenchHard WorkerHuman ResourcesIMI Training InstituteInternational Computer Driving LicenseInvestment Management In Stock ExchangeLeadershipManagementMicrosoft AccessMicrosoft ExcelMicrosoft OfficeMicrosoft OutlookMicrosoft PowerPointMicrosoft WindowsMicrosoft WordMoney Market IntroductionOrganizerProblem SolverReadingRetailSalesSocialSongsSportsSupportSupportiveTelesalesThinking PatternTraining And Coaching

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Intermediate

: Intermediate

: Intermediate

: Intermediate

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

1-3 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

1-3 years

Microsoft Word

Microsoft Word

: Advanced

: High

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: High

:

1-3 years

Microsoft Access

Microsoft Access

: Advanced

: High

:

1-3 years

Microsoft Windows

Microsoft Windows

: Advanced

: High

:

1-3 years

Microsoft Outlook

Microsoft Outlook

: Intermediate

: High

:

Less than 1 year

Fields of Expertise

customer service

customer service

: Advanced

: Extreme - I love it!

:

Less than 1 year

sales

sales

: Advanced

: Medium

:

Less than 1 year

management

management

: Advanced

: High

:

Less than 1 year

Key Skills

Hard worker, Organizer, Problem Solver, Social, Supportive

Toaa is looking for a new career opportunity. Please help by sharing…

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Toaa's full profile and find more great talent and professionals to join your team.