Tarek Mostafa

Networks Project Lead at Vodafone

Nozha, Cairo, Egypt

Vodafone

Mar 2016 - Present -9 yrs, 3 months

Orange Business Services

Jun 2015 - Mar 2016 -9 months

Orange

Feb 2013 - Jun 2015 -2 yrs, 4 months

Egypt , Cairo

Job Details:• Project Management Provide end-to-end ownership for all network optimization projects worldwide. Cooperate with project owners to maintain the project scope such as performance optimization, cost optimization or customer network optimization. • Order Delivery Management Validate internal and external orders using different intrusive and non-intrusive validation techniques. Order entry in Orange tools for Access Optimization projects. Point of contact to all parties involved in the placed orders. • Local Delivery Management Circuit / Equipment ordering from carriers and vendors around the globe as per customer’s requirements. Regular follow-ups with all parties involved to meet delivery deadlines.

Orange

Sep 2010 - Feb 2013 -2 yrs, 5 months

Egypt , Cairo

Job Details:• Technical Incident Management Deliver full IP network technical support and management to Siemens worldwide intranet. Manage incidents technically and logistically. Assign and assist field engineers on sites. Cooperate with team members to deliver daily status reports. Hold responsibility for all incidents progress and ensure that the Service Level Agreement is met. • Problem Management Shift leader on duty for Siemens service desk. Direct escalation contact for the customer and third parties with 24/7 availability. Chronic incidents root cause analysis, applying changes remotely, generating KPI reports and ensuring that the SLA is aligned. • People Management Responsible for building monthly roster for a team of thirteen members with follow the sun availability. Responsible for arranging team annual leaves, interviewing short listed candidates and coaching new comers.

Post graduate diploma in Embedded Systems
Information Technology Institute (ITI)
Jan 2009 - Jan 2010 - 1 Year
BSc in Electronics and communications engineering
Arab Academy for Science, Technology and Maritime Transport (AAST)
Jan 2003 - Jan 2008 - 5 yr
High School - Thanaweya Amma
Egyptian International School
Jan 2003