Basic Info

Tamer Mady

15 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Customer Service Adviser at Vodafone Shared Services Egypt (VSSE)

Experience Details

Customer Service Adviser

Customer Service/Support

Experienced (Non-Manager)

• Customer Service Advisor (Billing agent) (15.01.2016 – 01.08.2016): Taking customer’s calls, working in sorting out their queries and solving their issues positively.
• Floor Walker (Knowledge ambassador) (01.08.2016 – 01.10.2016) (On Loan – Queue support); providing the professional and interpersonal skills needed to deliver a ready, willing, and able advisors to represent Vodafone Billing Department.
• Customer Service Advisor (02.10.2016 – Recent)


Company Details

Vodafone Shared Services Egypt (VSSE)

Giza - Cairo, Egypt

More than 1000 employees

Telecommunications

www.vis.com

Dec 2015 to present (1 year 7 months)
FreeLancer Construction Engineer (Residential) at N/A

Experience Details

FreeLancer Construction Engineer (Residential)

Engineering - Construction/Civil/Architecture

Senior Management (e.g. VP, CEO)

• Completing the pending construction work in our own villa in New Cairo, Furnishing two apartments.
• Budgeting and scheduling implementation and analysis regarding the market economical value chain.
• Manage and supervise the daily work in the site.


Company Details

N/A

Cairo, Egypt

1-10 employees

Construction - Residential & Commercial/Office

N/A

Nov 2014 to Oct 2015 (11 months)
Planning Engineer at Ministry of Water Resources and Irrigation\ Nile Water Sector

Experience Details

Planning Engineer

Engineering - Mechanical/Electrical, Operations/Management

Experienced (Non-Manager)

Planning and follow up on the projects between Egypt and the Nile Basin Countries in accordance with the signed protocols internationally.


Company Details

Ministry of Water Resources and Irrigation\ Nile Water Sector

Cairo, Egypt

501-1000 employees

Government

N/A

Mar 2014 to Oct 2014 (7 months)
Operations Manager at El Waha (South Valley) for Agriculture Development

Experience Details

Operations Manager

Operations/Management

Senior Management (e.g. VP, CEO)

 Setting up the company system, hierarchy and work manuals.
 Follow up on the cycle of work, and synchronization between the Head quarter (Cairo), and the Site (Western Desert).
 Setting up Strategies, business plans and, market analysis.
 HR management: setting up hiring new team players systems; through interviews, assessments.


Company Details

El Waha (South Valley) for Agriculture Development

Cairo, Egypt

101-500 employees

Agriculture/Fishing/Farming

N/A

Nov 2011 to Feb 2014 (2 years 3 months)
Team Player at EPoneWORLD

Experience Details

Team Player

Operations/Management

Manager

 Participating with the team in creating a substantial database of all E&P related companies worldwide.
 Develop the companies’ category matrix for proper tagging of the companies.
 Initiating a market research book for the news, magazines, and EP1W alike with categorizing them (Knowledge Book).
 Ownership of the office Administration, logistics and assets maintenance.
 Project Coordinator: Fully responsible for moving the office location process.
 HR administration: Assisting in hiring new team players through interviews, assessments.


Company Details

EPoneWORLD (multinational)

Cairo, Egypt

11-50 employees

Oil and Gas

N/A

Oct 2010 to Oct 2011 (1 year)
Technical Office Engineer at Ministry of Water Resources and Irrigtion\ Mechanical and Electrical Department

Experience Details

Technical Office Engineer

Operations/Management

Manager

 Responsible for the Maintenance and Rehabilitation of the Middle Al-Delta Central Administrative Pump Stations Area.
 Administration & Management work for the Central Administrative area related issues.
 Cover shortage or absence of other colleagues responsible for other areas (Toshka, Upper Egypt, and Middle Egypt).


Company Details

Ministry of Water Resources and Irrigtion\ Mechanical and Electrical Department

Cairo, Egypt

More then 1000 employees

Government

www.mwri.gov.eg

Apr 2009 to Dec 2010 (1 year 8 months)
Freelancer Electrical Construction Engineer at Self Employed

Experience Details

Freelancer Electrical Construction Engineer

Engineering - Construction/Civil/Architecture

Manager

 Manage and supervise the Electrical Work in the location.
 Budgeting and scheduling implementation and analysis.


Company Details

Self Employed

Cairo, Egypt

1-10 employees

Construction - Residential & Commercial/Office

N/A

Sep 2009 to Jun 2010 (9 months)

Achievements


Opening a video store at 2001. Opening an Internet Cafe at 2001. Opening a Mobile Shop at 2004. Being a Fitness Trainer at 2005.

Education

Bs.c in Electrical Power Engineering

Education Details

Bs.c

Electrical Power Engineering

Ain Shams University, Egypt

Not specified

Major: Planning Minor: Engineering Management

N/A

Ain Shams University
2001 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Abdelaziz Elsayed High School

Egypt

2001

A / Excellent / 85 -100%

N/A

Abdelaziz Elsayed High School
2001

Certifications

BBSA
Jun 2010

Certificate details

BBSA

Jun 2010

97 out of 100

N/A

N/A

FGF

Basic Business Skills Acquisition (English, ICDL, QMS, Sales, Marketing, Business Level 1, Interpersonal Skills, Presentation Skills)

Certificate details

Management Modules 1 & 2

Sep 2010

N/A

N/A

N/A

Ministry of Water Resources and Irrigation

N/A

Certificate details

Certified Money Maker

Jul 2013

N/A

N/A

N/A

El Kashef E-Learning Academy

N/A

Training and Courses

Training/Course Details

Projects

Sep 2005

Agiba Petroleum Company

N/A

Training/Course Details

Medium Voltage Switchgear

Jun 2008

Schneider Electric

N/A

Training/Course Details

High Voltage Cables Testing and Commissioning

Aug 2010

Ministry of Water Resources and Irrigation

N/A

Training/Course Details

• Certified Quality Checker: Mystry Shopper

Sep 2013

INTERNATIONAL SERVICE CHECK, Multisearch AG

N/A

Training/Course Details

• Crisis Management

May 2014

Ministry of Water Resourses and Irrigation, Training Sector

N/A

This profile is fresh!
Last update 5 days ago.

Jobseeker photo

Profile Skills and Keywords

AgricultureAnalyticalArabicBBSABuilding ConstructionBusiness ConsultancyBusiness-orientedCertified Money MakerConstruction - Residential & CommercialCustomer ServiceCustomer Service AdviserEPoneWORLDElectrical Power EngineeringEnglishFarmingFishingForecastingFreeLancer Construction Engineer (Residential)Freelancer Electrical Construction EngineerGovernmentHigh Voltage Cables Testing And CommissioningLeaderMS. OfficeManagementManagement Modules 1 & 2Medium Voltage SwitchgearOfficeOil And GasOpen Air PlacesOperations ManagementOperations ManagerOrganizerPlanningPlanning EngineerProjectsReadingSkilled TradesSupportSupportiveTeam PlayerTechnical Office EngineerTelecommunicationsTravelling Certified Quality Checker: Mystry Shopper Crisis Management

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

MS. Office

MS. Office

: Advanced

: High

:

3-5 years

Fields of Expertise

Operations Management

Operations Management

: Expert

: Extreme - I love it!

:

More than 7 years

Planning

Planning

: Expert

: Extreme - I love it!

:

More than 7 years

Forecasting

Forecasting

: Expert

: Extreme - I love it!

:

More than 7 years

Management

Management

: Advanced

: Extreme - I love it!

:

More than 7 years

Business Consultancy

Business Consultancy

: Intermediate

: Extreme - I love it!

:

More than 7 years

Key Skills

Analytical, Leader, Business-oriented, Organizer, Supportive

Online Presence

http://eg.linkedin.com/in/tamermady

Like Tamer`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Tamer's full profile and find more great talent and professionals to join your team.