TE

Tharwat Emara

Customer Support Representative

Germany

Work Experience

  • Customer Support Representative

    Majorel - Zalando

    Jun 2023 - Feb 2024 -8 months

    Germany

    • Job Details:Developed and implemented customer service policies, procedures and standards in a team. Developed strong relationships with customers. Customer advice through calls, chats and emails.

  • Trainee

    Alex Bank

    Aug 2021 - Sep 2021 -1 month

    Egypt

    • Job Details:Financial inclusion application in Egypt. Developed ways and techniques to improve the bank.

  • Trainee

    Bank Misr

    Sep 2020 - Oct 2020 -1 month

    Egypt

    • Job Details:Gained experience with a variety of banking systems, regulations, statements and financial services.

    • Education

    • Bachelor's Degree in Economics

      Hochschule Kaiserslautern

      Jan 2024 - Jan 2026 - 2 yr

    • Bachelor's Degree in Financial Services Management

      Beni Suef University (BSU)

      Jan 2018 - Jan 2022 - 4 yr

    Skills

    • Financial Modeling
    • Forecasting
    • Data Analysis
    • Power BI
    • SAP Fundamentals
    • Microsoft Office (Excel, PowerPoint)
    • Detail-oriented
    • Results-driven
    • Problem-Solving
    • Teamwork

    Languages

    • English

      Fluent

    • German

      Fluent

    • Arabic

      Fluent

    • French

      Beginner
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