Basic Info

Tarek Fathallah

More than 15 years

Cairo Governorate, Egypt

Bachelor's Degree

Manager

Work Experience

Telco Account Manager at EFADA Technology

Experience Details

Telco Account Manager

Business Development

Manager

• Account management
• Customer relationship management
• Maintain the organic gross from old opportunities
• Opening new opportunities
• Governance management
• Customers problem handling


Company Details

EFADA Technology

Cairo, Egypt

51-100 employees

Information Technology Services

N/A

Dec 2014 to present (2 years)
Consultant at Freelance

Experience Details

Consultant

Operations/Management

Manager

• Outsourcing
• Paperless environment solution
• Printing security and cost deduction solution
• Gap analysis
• Governance


Company Details

Freelance

Cairo, Egypt

1-10 employees

Information Technology Services

N/A

Mar 2012 to Dec 2014 (2 years 9 months)
Head of Technology at Masary

Experience Details

Head of Technology

Operations/Management

Manager

Analyzing, designing, implementing and operating Masary Electronic Payment
getaway; Assignment included :
Datacenter:
- Aligning with ISO standards and datacenters tiers classification.
- Using all banking guidelines and standards.
- Design power system (power, UBS & generator).
- Data performance & high availability (load balance & backup).
- Disaster recovery (2 stand alone datacenters).
Infrastructure and Security Topology:
- Infrastructure design (LAN & WAN).
- Design and implement network and security topology (routers,
firewalls, data traffic monitoring and management).
- Antivirus.
Payment System Implementation:
- Paybox payment system.
- Paybox mobile payment system.
- Paybox banking switch.
• System Integration with service providers and bank:

- System interfacing and integration with all required electronic product
provider:
 Vodafone
 Mobinil
 Etisalat
 Telecom Egypt
 Online Games E-Voucher


Company Details

Masary

Giza, Egypt

51-100 employees

Telecommunications

N/A

Mar 2010 to Feb 2012 (1 year 11 months)
Head of IT at Post Distribution Company (Owned by Egypt Post as Etisalat Misr Distributor)

Experience Details

Head of IT

Operations/Management

Manager

Analyzing, designing, implementing and operating; Assignment included :
• Headquarter:
- Infrastructure and security (LAN, WAN, IP Telephones and security).
- Datacenter implementation (servers, storage and backup).
- Systems (domain design, MS exchange, MOM, SOS, SMS, Share
Point, printing and file sharing).
• Post offices point of sales phase I & II 1500 outlets:
- Collect all departments' requirements.
- Infrastructure design (WAN).
- POS design.
- Vendors' criteria and selection.
- Project planning and management.
• ERP systems:
- HR requirements.
- Finance requirements.
- Vendor selection.
- Implementation & support.


Company Details

Post Distribution Company (Owned by Egypt Post as Etisalat Misr Distributor)

Cairo, Egypt

101-500 employees

Information Technology Services

N/A

Dec 2007 to Mar 2010 (2 years 3 months)
Remote support & Hardware Manager at Vodafone

Experience Details

Remote support & Hardware Manager

Installation/Maintenance/Repair

Manager

Accountability of Three departments; Assignment included :
1- Remote sites & Point Of Sales support department (implement and
support all VFE stores, remote office and switches).
2- Hardware team department (purchasing, supporting, maintenance,
upgrade and warehouse management).
3- Dealers support department (Vodafone dealers, exclusive dealers and
trade key accounts stores).
 Project Manager for all clients projects in all Vodafone Remote sites
(Upgrade, moves, and new sites).
 Leading all Vodafone Events from IT site (implementations, technical
presentations and support).
 Representing all technicalities for all events.
 Handling customer escalations.
 Preparing customer SLA (Service Level Agreement)
 Monitoring customer SLA for remote support team.
 Managing all hardware vendors and monitoring SLA.
 Managing all Vodafone Egypt stores roll out and implementations.


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Dec 1998 to Dec 2007 (9 years)

Achievements


• Maintain the organic gross from old opportunities
• Opening new opportunities
• Customers problem handling


• Implementation and operation of Masary E-payment getaway for 1100 resellers.
• Implementation disaster recovery data centre.
• Mobile operators digital vouchers (Vodafone, Mobinil & Etisalat).
• Mobile operators TopUp (Vodafone, Mobinil & Etisalat).
• Mobile money transfer (Vodafone, Mobinil & Etisalat).
• Utilities and operators bill payments (Vodafone, Mobinil, Etisalat, Electricity, landline, ADSL……etc.).
• Micro Finance installment collections.
• Online games digital vouchers.
• Car Wallet for Parking & highway payments.
• Clubs wallet for cash lees solution.


• Implementation and support of 120 post offices (infrastructure, computers, application &
POS peripherals)
• Implementation and support of PDC ERP (finance & HR system)


• IT Project manager for Six October building employees move.
• Implementation and support of 35 VFE retail stores. (Infrastructure, computers, application
& POS peripherals)
• Implementation and support of 1200 dealers/X-dealers and TKAs outline.
• A member for the third generation mobile technologies data products committee selection.
• Cost saving of 15% of retail hardware implementations.
• Implementation and support more than 150 events. (Infrastructure & computers).


Education

BSc in Business Administration major; Management Information System (MIS)

Education Details

BSc

Business Administration major; Management Information System (MIS)

Arab Academy for Science, Technology & Maritime Transport (AAST), Egypt

C / Good / 65 - 75%

N/A

N/A

Arab Academy for Science, Technology & Maritime Transport (AAST)
1992 - 1996

Certifications

Certificate details

BlackBerry Certified Support Associate T2 v3.6.

Apr 2004

N/A

N/A

N/A

N/A

Certificate details

• BlackBerry Certified Support Associate T2 v4.0+BIS.

Apr 2004

N/A

N/A

N/A

N/A

VMware VSP
Apr 2016

Certificate details

VMware VSP

Apr 2016

N/A

N/A

N/A

•VSP - MA (Management Automati

Certificate details

EMC Sales: Portfolio Competency

Jun 2016

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Digital Unix

Oct 1996

Giza systems

N/A

Training/Course Details

Microsoft Windows NT 4.0

May 1999

League Technology

N/A

Training/Course Details

Exchange Server 5.5- concepts & Administration

Jun 1999

League Technology

N/A

Training/Course Details

Systems Management Server (SMS) administration

Aug 1999

League Technology

N/A

Training/Course Details

Citrix Implementation & administration

Feb 2000

Cirtrix

N/A

Training/Course Details

Project Management Professional (PMP)

Mar 2004

AUC

N/A

Training/Course Details

Seven Habits of Highly Effective People.

Jul 2005

Vodafone

N/A

Training/Course Details

International Project Management Association IPMA.

Nov 2004

AUC

N/A

ITIL at OMS
Feb 2007

Training/Course Details

ITIL

Feb 2007

OMS

• ITIL foundation. • ITIL service management. • ITIL service support

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalArabicBlackBerry Certified Support Associate T2 V3.6.BusinessBusiness Administration Major; Management Information System (MIS)Business PlanningCitrix Implementation & AdministrationCommunicatorComputer HardwareConsultantCreativeDigital UnixEMC Sales: Portfolio CompetencyEnglishExchange Server 5.5- Concepts & AdministrationHead Of ITHead Of TechnologyITITILInformation Technology ServicesInstallationInternational Project Management Association IPMA.LeaderMaintenanceManagementMicrosoft OfficeMicrosoft Windows NT 4.0MySQLNegotiatorOracleProject ManagementProject Management Professional (PMP)Remote Support & Hardware ManagerRepairRetailSeven Habits Of Highly Effective People.System AnalysisSystems Management Server (SMS) AdministrationTechnical AnalysisTelco Account ManagerTelecommunicationTelecommunicationsVMware VSPVodafone BlackBerry Certified Support Associate T2 V4.0+BIS.

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Fluent

: Intermediate

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: High

:

More than 7 years

System Analysis

System Analysis

: Expert

: High

:

More than 7 years

Computer Hardware

Computer Hardware

: Expert

: Extreme - I love it!

:

More than 7 years

Retail

Retail

: Expert

: Extreme - I love it!

:

More than 7 years

Project Management

Project Management

: Advanced

: High

:

More than 7 years

MySQL

MySQL

: Intermediate

: High

:

More than 7 years

Oracle

Oracle

: Intermediate

: High

:

5-7 years

Business Planning

Business Planning

: Intermediate

: High

:

5-7 years

Fields of Expertise

Technical Analysis

Technical Analysis

: Expert

: High

:

More than 7 years

IT

IT

: Expert

: Extreme - I love it!

:

More than 7 years

Retail

Retail

: Expert

: Extreme - I love it!

:

More than 7 years

Telecommunication

Telecommunication

: Intermediate

: High

:

More than 7 years

Key Skills

Analytical, Leader, Communicator, Negotiator, Creative

Online Presence

https://www.linkedin.com/in/tarek-fathallah-494a7812?trk=hp-identity-namehttps://www.facebook.com/tarek.fathallah.9

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