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Teresa Gerges Ibrahim

Customer services at LG Electronics

Zaher, Cairo, Egypt

Work Experience

  • Customer servicesFull Time

    LG Electronics

    Nov 2012 - Present -12 yrs, 8 months

    Egypt , Cairo

    • Job Details:LG Electronics Egypt: (From 10 November 2012 till now) Working at Customer information center, Customer service filed operation as: Customer service filed operation. Replaying customer international Emails. Run customer survey, to determine net promoter service. Support in spare parts department. Manage rejected order by service center. Replay customer technical inquiries. Technical support- online chat.

    • Education

    • Bachelor tourism and hotles management in Tourism studies

      Helwan University

      Jan 2008 - Jan 2011 - 3 yr

    Activities

    • Customer service agent at Raya contact center

      Student Activity

      Feb 2012 - Oct 2012 -8 months

    Skills

    • Social Media
    • Microsoft Word
    • sales services
    • Microsoft Excel
    • Microsoft Powerpoint

    Languages

    • Arabic

      Fluent

    • English

      Advanced

    • French

      Beginner

    Training & Certifications

    • Amadeus course

      Helwan university·2011

    • Tour operator

      Red sea tours·2010

    • English course

      Berlitz·2010

    • Movement officer

      EgyptAir·2009

    • Human Recourses course

      Helwan university·2009
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