Basic Info

Mohamed eltmamy

4 years

Cairo, giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior technical support at IBM

Experience Details

Senior technical support

IT/Software Development

Experienced (Non-Manager)

Resident at Orascom Telecom Holding, providing the following to OTH users:
 A single interface to OTH users problems
 Using the local database and deliver best resolution for any problems
 Receiving and log users incidents – using reliable incident management and tracking
system
 Identify the severity and which team/engineer will act accordingly
 Attempt resolution at first call based on a knowledge base and on general experience accumulated
 Follow-up on resolution until closure
 Report incidents which exceed or about to exceed the agreed SLA or total fix time
 Assist OTH teams with some infrastructure support tasks
 Engage with special tasks inquired from OTH IT Director
 Deliver daily routine check-up tasks
 Deliver monthly and quarterly proactive agreed tasks with OTH IT Teams
 Provide second line of support for business applications (Hyperion , ULTIMUS System,Intranet)


Company Details

IBM (multinational)

Cairo, Egypt

51- 100 employees

Telecommunications

N/A

Sep 2012 to present (4 years 4 months)
IT Assistant manager at Rehana Hotels and Resorts

Experience Details

IT Assistant manager

IT/Software Development

Experienced (Non-Manager)

 Managing the IT operations on a day-to-day.
 Development and implementation of new network systems.
 Responsible for IT hardware, software and maintenance procurement.
 Responsible for the provision of IT infrastructure services including desktop
applications, Local or Wide area networks and IT security.


Company Details

Rehana Hotels and Resorts

sharm, Egypt

101-500 employees

Hospitality/Hotels

N/A

Jun 2011 to Dec 2011 (6 months)
ICDL Instructor at Pharos University

Experience Details

ICDL Instructor

IT/Software Development

Entry Level

N/A


Company Details

Pharos University

Egypt

N/A

Education

N/A

Oct 2010 to Jan 2011 (3 months)

Education

Computer Senice major information technonlogy in Computer Science

Education Details

Computer Senice major information technonlogy

Computer Science

Arab Academy for Science, Technology and Maritime Transport, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Arab Academy for Science, Technology and Maritime Transport
2004 - 2008

Certifications

Certificate details

 SAP Certified Technologie Associate –System Administration

Feb 2014

N/A

N/A

N/A

SAP

N/A

ITIL
Dec 2013

Certificate details

ITIL

Dec 2013

N/A

N/A

N/A

N/A

Certificate details

Oracle Solaris certification Associate

Oct 2011

N/A

N/A

N/A

N/A

Certificate details

OCA Database administrator

Jun 2011

N/A

N/A

N/A

N/A

This profile is fresh!
Last update 24 days ago.

Jobseeker photo

Profile Skills and Keywords

? SAP Certified Technologie Associate System AdministrationAnalyticalComputer ScienceDatabaseDetails-orientedEducationEnglishHandles StressHospitalityHotelsIBMICDL InstructorITIT Assistant ManagerITILOCA Database AdministratorOracleOracle Solaris Certification AssociateSAPSenior Technical SupportSoftware DevelopmentSupportiveTeam PlayerTechnical SupportTelecommunications

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Technical Support

Technical Support

: Expert

: Extreme - I love it!

:

1-3 years

Oracle

Oracle

: Advanced

: High

:

1-3 years

SAP

SAP

: Advanced

: High

:

Less than 1 year

Fields of Expertise

technical support

technical support

: Advanced

: High

:

1-3 years

database

database

: Advanced

: High

:

1-3 years

Key Skills

Analytical, Details-oriented, Handles Stress, Team Player, Supportive

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