Basic Info

Mohamed eltmamy

4 years

Cairo, giza, Egypt

Bachelor's Degree

Experienced

Work Experience

IT/General affair Specialist at Samsung Electronic Egypt

Experience Details

IT/General affair Specialist

IT/Software Development

Experienced (Non-Manager)

 System administration (installing / maintaining operating system, anti-virus, E-mail & security programs).
 Network administration: Technical and administrative control of the LAN.
 Security / Control administration (monitoring overall security physical & logical).
 IPT administration (installing, configure & control Cisco phone).
 Authorized Person (Orange, Vodafone & Etisalat) responsible for getting new offer, manage lines
 End user support / help desk & Provide full end-user support.
 Purchasing and control stock for (Laptops, Printers, toners & Etc...).
 Conduct Security training for new comers and yearly for all.
 Escalate complex problem to second- level support.
 Support audio and video equipment in conference room.
 Monitor Internet connection (speed & stability).
 Install and support SAP system
 Manage DVR with all CCTV cameras.
 Conduct quarterly security inspection and apply policy
 Control Facility Management Company.
 Mange security and employee bus contracts


Company Details

Samsung Electronic Egypt

Cairo, Egypt

101-500 employees

Electronics and Semiconductors

N/A

Nov 2016 to present (8 months)
Senior System engineer at Raya data center

Experience Details

Senior System engineer

IT/Software Development

Experienced (Non-Manager)

Resident at Misr Life Insurance (MLI), providing the following:
 Provide first and second line of support for Oracle 12c Database ,Solaris 11.1,Oracle Fs1 storage, Oracle Data guard
 Using the monitoring tools to maintain the availability of the systems using Oracle Enterprise manager , Oracle Ops Center and Symantec Net Backup
 Ensure request fulfillment and response time within the agreed SLA
 Single point of contact between the MLI IT support team and Raya team regarding any escalated incidents
 Follow the ISO 20000 processes for incidents/Problems/changes/CMDB on RDC ticketing system
 Generate agreed health reports using Monitoring tools
 Contacting and preparing meetings with vendors for software update
 Track the progress of projects assigned from MLI IT team
 Report incidents which exceed or about to exceed the agreed SLA or total fix time
 Assist MLI teams with some infrastructure support tasks
 Engage with special tasks inquired from MLI IT Director
 Deliver daily routine check-up tasks
 Deliver monthly and quarterly report regarding the number and the types of incidents


Company Details

Raya data center

Cairo, Egypt

51-100 employees

Insurance

N/A

Dec 2015 to Nov 2016 (11 months)
Senior technical support at IBM

Experience Details

Senior technical support

IT/Software Development

Experienced (Non-Manager)

Resident at Orascom Telecom Holding, providing the following to OTH users:
 A single interface to OTH users problems
 Using the local database and deliver best resolution for any problems
 Receiving and log users incidents – using reliable incident management and tracking
system
 Identify the severity and which team/engineer will act accordingly
 Attempt resolution at first call based on a knowledge base and on general experience accumulated
 Follow-up on resolution until closure
 Report incidents which exceed or about to exceed the agreed SLA or total fix time
 Assist OTH teams with some infrastructure support tasks
 Engage with special tasks inquired from OTH IT Director
 Deliver daily routine check-up tasks
 Deliver monthly and quarterly proactive agreed tasks with OTH IT Teams
 Provide second line of support for business applications (Hyperion , ULTIMUS System,Intranet)


Company Details

IBM (multinational)

Cairo, Egypt

N/A

Telecommunications

N/A

Sep 2012 to Oct 2015 (3 years 1 month)
IT Assistant manager at Rehana Hotels and Resorts

Experience Details

IT Assistant manager

IT/Software Development

Experienced (Non-Manager)

 Managing the IT operations on a day-to-day.
 Development and implementation of new network systems.
 Responsible for IT hardware, software and maintenance procurement.
 Responsible for the provision of IT infrastructure services including desktop
applications, Local or Wide area networks and IT security.


Company Details

Rehana Hotels and Resorts

sharm, Egypt

101-500 employees

Hospitality/Hotels

N/A

Jun 2011 to Dec 2011 (6 months)
ICDL Instructor at Pharos University

Experience Details

ICDL Instructor

IT/Software Development

Entry Level

N/A


Company Details

Pharos University

Egypt

N/A

Education

N/A

Oct 2010 to Jan 2011 (3 months)

Education

Computer Senice major information technonlogy in Computer Science

Education Details

Computer Senice major information technonlogy

Computer Science

Arab Academy for Science, Technology and Maritime Transport, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Arab Academy for Science, Technology and Maritime Transport
2004 - 2008

Certifications

Certificate details

 SAP Certified Technologie Associate –System Administration

Feb 2014

N/A

N/A

N/A

SAP

N/A

ITIL
Dec 2013

Certificate details

ITIL

Dec 2013

N/A

N/A

N/A

N/A

Certificate details

Oracle Solaris certification Associate

Oct 2011

N/A

N/A

N/A

N/A

Certificate details

OCA Database administrator

Jun 2011

N/A

N/A

N/A

N/A

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Profile Skills and Keywords

? SAP Certified Technologie Associate System AdministrationAnalyticalComputer ScienceDatabaseDetails-orientedEducationElectronics And SemiconductorsEnglishHandles StressHospitalityHotelsIBMICDL InstructorITIT Assistant ManagerIT/General Affair SpecialistITILInsuranceOCA Database AdministratorOracleOracle Solaris Certification AssociateSAPSenior System EngineerSenior Technical SupportSoftware DevelopmentSupportiveTeam PlayerTechnical SupportTelecommunications

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Technical Support

Technical Support

: Expert

: Extreme - I love it!

:

1-3 years

Oracle

Oracle

: Advanced

: High

:

1-3 years

SAP

SAP

: Advanced

: High

:

Less than 1 year

Fields of Expertise

technical support

technical support

: Advanced

: High

:

1-3 years

database

database

: Advanced

: High

:

1-3 years

Key Skills

Analytical, Details-oriented, Handles Stress, Team Player, Supportive

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