TK
Tayyaba Khalil
Customer Success Manager (Regional Lead) at Seamless Distribution Systems
Lahore, PakistanWork Experience
Customer Success Manager (Regional Lead)
Seamless Distribution Systems
Mar 2023 - Present -2 yrs, 4 months
Pakistan
- Job Details:Manage the regional customer success team, manage day to day interactions with customers (both business & IT) to improve customer engagement and for upsell/cross sell opportunities, conduct pre-sales demos to demonstrate value proposition of seamless products to generate new business, develop and execute customer success strategies to drive adoption, engagement, and renewals, collaborate with seamless sales, product, and support teams to optimize customer experience and address their challenges, manage RFPs (request for proposal).
Seamless Distribution Systems
Nov 2020 - Feb 2023 -2 yrs, 3 months
Pakistan
- Job Details:Conduct pre-sales demos to demonstrate value proposition of seamless products, onboard new customers & identify cross sell opportunities with them, manage customers’ change requests, manage RFPs (request for proposal), collaborate with account managers to create strategic account plans including relationships required, renewals, opportunities to be pursued, and commercials.
Tectonic
Jan 2018 - Oct 2020 -2 yrs, 9 months
Pakistan
- Job Details:Meet with clients (U.S based) to define their CRM strategy and roadmap, conduct pre-sales demos, determine project scope, calculate effort estimate, and define timeline, analyze business requirements and design salesforce.com based solution, oversee development activities to ensure developed solution meets the defined business requirements, conduct onsite business users training, train and mentor new hires, manage Lahore office operations.
Senior Salesforce Functional Consultant
Tectonic
Jan 2015 - Dec 2017 -2 yrs, 11 months
Pakistan
- Job Details:Requirements elicitation & analysis – conduct requirements gathering workshops; wrote user stories, defined business process flow diagrams, solution design – prepare configuration blueprint and screen mockups, conduct sprint reviews and UAT with key stakeholders, conduct on-site users training, manage communication among all project stakeholders (internal and customer team), prepare different project documents including BRD, test cases, and training manuals.
Education
Master's Degree in Information Technology
University of MelbourneJan 2010