TS

Tausif Sami

Verification Specialist at Sterling, a First Advantage Company

Dubai, United Arab Emirates

Work Experience

  • Chatbot Assistant

    Mantra Digital Inc.

    Jun 2021 - Present -4 yrs, 2 months

    India

    • Job Details:Monitor real-time chatbot interactions and escalate complex queries to live agents when necessary. Assist in designing and updating chatbot scripts, decision trees, and FAQs. Analyze chatbot conversation logs to identify trends, improve responses, and reduce drop-off rates.

  • Lifestyle Concierge Consultant

    International SOS

    Sep 2018 - Mar 2019 -6 months

    India

    • Job Details:Provide personalized lifestyle management services, including travel planning, dining reservations, event access, wellness arrangements, and bespoke experiences.

  • Product & Sales Trainer

    Health Total by Anjali Mukerjee

    May 2017 - May 2018 -1 yr

    India

    • Job Details:Design, develop, and deliver engaging product training programs for sales teams, medical representatives, and healthcare professionals.

  • Sr Customer Service Executive

    Sutherland Global Services Pvt Ltd

    Jul 2014 - Jan 2015 -6 months

    India

    • Job Details:Manage end-to-end customer service operations for clients in the oil and gas sector, including order processing, logistics coordination, and issue resolution.

    • Education

    • Bachelor's Degree in Commerce

      Br. Naath Pai Art, Commerce and Science College

      Jan 2007 - Jan 2008 - 1 Year

    • Diploma in Hospitality Management

      YMCA Institute of Hotel Management and Catering Technology

      Jan 2004 - Jan 2005 - 1 Year

    • Bachelor's Degree in English

      St. Paul's High School

      Jan 1994 - Jan 2004 - 10 yr

    Skills

    Languages

    • Hindi

      Advanced

    • English

      Advanced

    • Urdu

      Advanced
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