Basic Info

Tatsiana Kibkova

14 years

Dubai, United Arab Emirates

Diploma

Manager

Work Experience

Office manager/showroom manager at DGI

Experience Details

Office manager/showroom manager

Creative/Design/Art, Manufacturing/Production, Logistics/Supply Chain

Manager

• Advising on coming product /services developments and discussing special promotions.
• Managed the production of marketing materials.
• Supplier’s selection and evaluation
• Planning, organising and managing events (INDEX exhibition )
• Preparing, managing and updating all company documentation (data sheets, invoices, quotations, delivery notes, LPO, guaranty letters, etc.)
• Following up new business opportunities and setting up meetings.
• Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
• Handling all Import/Export logistic and all documentation process accordingly.
• Progress monitoring of suppliers and subcontractors (monitoring was based onsite reports and office activity)
• Progress monitoring of suppliers and subcontractors (monitoring was based onsite reports and office activity)
• Managing and assisting projects.
• Using a range of office software, including email, spreadsheets and databases;
• Recording office expenditure and managing the budget;
• Organizing the office layout and maintaining supplies of stationery and equipment;
• Maintaining the condition of the office and arranging for necessary repairs;
• Organizing and chairing meetings with staff.
• Overseeing the recruitment of new staff, sometimes including training and induction;
• Delegating work to staff and managing their workload and output;
• Responding to customer enquiries and complaints;
• Reviewing and updating health and safety policies and ensuring they are observed;
• Attending conferences and training;
• Arranging travel, visas and accommodation and, occasionally, travelling with the manager to take notes or dictation at meetings or provide general assistance during presentations;
• Screening phone calls, enquiries and requests, and handling them when appropriate;
• Meeting and greeting visitors at all levels of seniority;
• Organizing and maintaining diaries and making appointments;
• Dealing with incoming email, faxes and post.
• Protects organization's value by keeping information confidential.
• Carrying out background research and presenting findings;
________________________________________


Company Details

DGI (multinational)

Dubai, United Arab Emirates

11-50 employees

Architectural and Design Services, Construction - Residential & Commercial/Office

N/A

Aug 2011 to Mar 2016 (4 years 7 months)
Reservation coordinator at Reem Tours and Travel

Experience Details

Reservation coordinator

Tourism/Travel

Experienced (Non-Manager)

• Analyse all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations.
• Manage all mails from travel agencies and direct guests and ensure response and completion of all requests and evaluate all reservation logbooks and provide update on everyday basis.
• Book and block all rooms according to required standards and manage all special reservations and monitor all reservations and discounts.
• Develop and maintain professional relationships with all hotels sales representatives and travel agencies partners.
• Coordinate with sales department and manage all communication for group bookings and maintain all calendars for hotel and inform operation staff for the same.
• Evaluating new candidates for the positions of hotel representatives and reservation agents.
• Preparing and providing special trainings for reservation agents: Processing bookings via phone; Group/multiple bookings; Rate structure and cancellation polices; Understanding of hotel contract, etc.
________________________________________


Company Details

Reem Tours and Travel (multinational)

Dubai, United Arab Emirates

51-100 employees

Travel and Tourism

N/A

Nov 2008 to Aug 2011 (2 years 9 months)
Hotel representative at Travco

Experience Details

Hotel representative

Tourism/Travel

Experienced (Non-Manager)

• Handling guest arrival with pick up request, and arrange the transportation.
• Ensure that all hotel guests are met and assisted at the airport on arrival and departure in order to provide personalized services.
• Responsible for providing good service. Build and maintaining close relationship with all official sectors at the airport. Submit names and arrival flight numbers to meeting service staff.
• Provide customers with information regarding other services and useful local information. Selling tours.
• Coordinate with sales department and manage all communication for group bookings and maintain all calendars for hotel and inform operation staff for the same.


Company Details

Travco

Dubai, United Arab Emirates

101-500 employees

Travel and Tourism

N/A

Oct 2005 to Nov 2008 (3 years 1 month)

Education

College Diploma in Teacher

Education Details

College Diploma

Teacher

Higher Institute for Developed Studies, Belarus

A / Excellent / 85 -100%

N/A

N/A

Higher Institute for Developed Studies
1995 - 1999
High School - Other

High School Details

Other

N4

Belarus

1995

B / Very Good / 75 - 85%

N/A

N4
1995

Training and Courses

• Business training: Basics of Marketing and improvement of sales. at UAE
Sep 2011

Training/Course Details

• Business training: Basics of Marketing and improvement of sales.

Sep 2011

UAE

N/A

Business training: Consumer loyalty. Gaining and keeping customers at UAE
Jan 2012

Training/Course Details

Business training: Consumer loyalty. Gaining and keeping customers

Jan 2012

UAE

N/A

Business training: Productive HR management. at UAE
Mar 2012

Training/Course Details

Business training: Productive HR management.

Mar 2012

UAE

N/A

This profile is outdated!
Last update more than 11 months ago.

Jobseeker photo

Profile Skills and Keywords

Architectural And Design ServicesBusiness Training: Consumer Loyalty. Gaining And Keeping CustomersBusiness Training: Productive HR Management.Business-orientedCommunicatorConstruction - Residential & CommercialCreativeCustomer-orientedDGIDesignEffective Time And Decision-making SkillsEnglishExcellent Written And Verbal Communication SkillsGreat Negotiation SkillsHotel RepresentativeInternet Navigation & E-mail ToolsLogisticsMAC IOSMS Office (Word, Excel, PP, Outlook)ManufacturingOfficeOffice Manager/showroom ManagerOffice ManagmentOperationsOrganizerProblem SolverProductionReem Tours And TravelReservation CoordinatorRussianSalesShowroom ManagementTeacherTourismTransportationTravelTravel And TourismWindows XP / Vista Business Training: Basics Of Marketing And Improvement Of Sales.

Self-assesed Skills

Languages

Russian

Russian

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

MS Office (Word, Excel, PP, Outlook)

MS Office (Word, Excel, PP, Outlook)

: Expert

: Extreme - I love it!

:

More than 7 years

Windows XP / Vista

Windows XP / Vista

: Expert

: Extreme - I love it!

:

More than 7 years

MAC IOS

MAC IOS

: Expert

: Extreme - I love it!

:

3-5 years

Internet Navigation & E-mail tools

Internet Navigation & E-mail tools

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

MS Office (Word, Excel, PP, Outlook)

MS Office (Word, Excel, PP, Outlook)

: Expert

: Extreme - I love it!

:

More than 7 years

sales

sales

: Advanced

: High

:

3-5 years

office managment

office managment

: Advanced

: Extreme - I love it!

:

3-5 years

Showroom management

Showroom management

: Advanced

: Extreme - I love it!

:

3-5 years

Effective time and decision-making skills

Effective time and decision-making skills

: Advanced

: High

:

More than 7 years

Great negotiation skills

Great negotiation skills

: Advanced

: High

:

More than 7 years

Excellent written and verbal communication skills

Excellent written and verbal communication skills

: Advanced

: High

:

More than 7 years

Key Skills

Business-oriented, Communicator, Customer-oriented, Organizer, Problem Solver

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