Tasnime Hesham Fekry

Team Assistant/ Site PurchaserFull Time

• Job Details:• Register vendors on the system and following up with all the required documents. • Compare and evaluate offers from suppliers • Purchase goods, materials, components, or services in line with specified cost, quality, and delivery targets • Contact suppliers to resolve price, quality, delivery, or invoice issues • Work with vendors to maintain competitive pricing • Track orders and ensure timely delivery • Create POs on SAP and internal portal • Coordinate with warehouse staff to ensure proper storage • Contribute to projects and activities as appropriate for the team e.g., project co-ordination, research, presentation and communication support and day-to-day operational activities. • Execute team assistant functions to various departments. • Effectively provide professional administration support to the Leaders/Managers/Department as necessary. • Responsible for administrating internal/external meetings and minute key meetings. • Update HR databases (e.g. new hires, separations, vacation and sick leaves) • Updating databases internally, such as sick and maternity leave and overtime • Finalize Clearance process for leavers. • Assist with all internal and external HR related inquiries or requests. • Create and follow up with IT tickets for employee’s assets. • CMT Coordinator; creates and manages incoming and outgoing letters from client to company and vice versa. Maintain letters and correspondence • Schedule meetings, HR events and maintain agendas. • Coordinate training sessions and seminars. • Continues to update records of new staff. • Act as the focal point for the Leaders/members in the team and the various departments of the company. • Responsible for managing diaries, organizing events, booking • travel, hotels and couriers. • Run reports as required and assist with the administration and co-ordination of departmental reports. • Adhere to the best standards and processes in executing team assistant functions.

Operations coordinatorFull Time

• Job Details:Effectively assisted field and operations managers in day-to-day coordination and management of operational activities. Ensured implementation of all standard operating procedures for efficient business operations. Main point of contact, kept an open line of communication both by phone and email as well as providing reports to tenants to ensure the accuracy of inventory. Created and maintained accurate Tenants records and documentation database.

Client Support ExecutiveFull Time

• Job Details:➢ Operate as the lead point of contact for any and all matters specific to Fetchr Clients and Customers. ➢ Act as the main point of contact to all the company’s department (CC Management, Finance, Sales, etc.) ➢ Build and maintain strong, long- lasting client relationships. ➢ Develop a trusted advisor relationship with key accounts, customer executive sponsors. ➢ Ensure the timely and successful service provided to our clients when it comes to delivery service rate, CODs transfer and the requested reports. ➢ Communicate clearly the progress of monthly quarterly initiatives to internal and external stakeholders. ➢ Resolve problems and handle complaints in a timely manner. ➢ Respond to and resolve complex client issues through incident recognition, research and isolation, resolution, escalation and follow up. ➢ Help educate clients to understand our services and processes. ➢ Forecast and track key account metrics.