Basic Info

Tasneem Ali

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Inbound Marketing Intern at Magenta Creative Marketing Solutions

Experience Details

Inbound Marketing Intern

Marketing/PR/Advertising , Analyst/Research

Entry Level

N/A


Company Details

Magenta Creative Marketing Solutions

Cairo, Egypt

11-50 employees

Market Research , Marketing and Advertising, Business Services - Other

magenta-cs.com

Sep 2016 to present (3 months)
Quality Assurance Specialist at Hindawi Publishing Corporation

Experience Details

Quality Assurance Specialist

Quality

Entry Level

1- Maintain, Control and update the documentation system such as the work instructions and procedures to guarantee they are up-to-date.
2- Follow up on the implementation of corrective and preventive actions that are discovered during internal/external audits to guarantee their implementation efficiency.
3- Organize the quality awareness sessions for the newly hired employees to assure their awareness of the Quality Policy and ISO 9001:2008 standards.
4- Quarterly collect the Process Review reports and Units action plans to facilitate the process of checking the objectives implementation.


Company Details

Hindawi Publishing Corporation

Cairo - Nasr City, Egypt

N/A

Publishing and Printing

www.hindawi.com

May 2014 to Sep 2016 (2 years 4 months)
Editorial Assistant at Hindawi Publishing Corporation

Experience Details

Editorial Assistant

Customer Service/Support

Experienced (Non-Manager)

1- Communicating with authors, editors and reviewers, and responding to inquiries.
2- Performing some checkups on submitted manuscripts.
3- Managing the time frame of the editorial workflow at all stages and the internal process of accepted manuscripts. Coordinating with other departments (IT, Production & FMD).


Company Details

Hindawi Publishing Corporation

Cairo - Nasr City, Egypt

N/A

Publishing and Printing

www.hindawi.com

May 2012 to Apr 2014 (1 year 11 months)
Customer Service Agent at Wasla Outsourcing

Experience Details

Customer Service Agent

Customer Service/Support, Marketing/PR/Advertising

Entry Level

1- Attract potential customers by answering product and service questions; suggesting information about other products and services.
2- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure resolution.


Company Details

Wasla Outsourcing

Cairo, Egypt

N/A

Telecommunications, Consumer Services

www.wasla.com

Nov 2011 to Feb 2012 (3 months)

Education

BA in Accounting

Education Details

BA

Accounting

Helwan University in Cairo, Egypt

C / Good / 65 - 75%

Accounting Auditing Management Money & Banking Financial Accounting Managerial Accounting Economics Accounting for Specialized Organizations Governmental Accounting International Accounting

N/A

Helwan University in Cairo
2006 - 2011
High School - IGCSE

High School Details

IGCSE

Al Amal Language Schools

Egypt

2006

A / Excellent / 85 -100%

My high school grade was set to be equivalent to 89% in accordance with the local secondary education level.

Al Amal Language Schools
2006

Training and Courses

Training/Course Details

ICDL (International Computer Driving License)

Jul 2011

CAPMAS

N/A

Training/Course Details

Quality Awareness (ISO 9001)

Oct 2012

Hindawi Publishing Corporation

N/A

Training/Course Details

Root Cause Analysis Method (RCAM) and 5 Whys Technique

Dec 2014

SGS

N/A

Training/Course Details

Professional Business Writing

Dec 2014

IMI International

N/A

Training/Course Details

Internal Auditor

Jan 2016

TUV Rheinland

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdaptiveBusiness Services - OtherConsumer ServicesCustomer ComplaintsCustomer ServiceCustomer Service AgentEditorial AssistantEnglishFlexibleICDL (International Computer Driving License)Inbound Marketing InternInitiativeInternal AuditorInternetMarket ResearchMarketingMarketing And AdvertisingMicrosoft ExcelMicrosoft WordNegotiatorProblem SolverProfessional Business WritingPublishing And PrintingQuality AssuranceQuality Assurance SpecialistQuality Awareness (ISO 9001)Quality ControlResearchRoot Cause Analysis Method (RCAM) And 5 Whys TechniqueSocialSupportTelecommunications

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Word

Microsoft Word

: Advanced

: High

:

5-7 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

5-7 years

Microsoft Excel

Microsoft Excel

: Intermediate

: High

:

1-3 years

Fields of Expertise

Customer Complaints

Customer Complaints

: Advanced

: Medium

:

Less than 1 year

Quality Assurance

Quality Assurance

: Advanced

: High

:

1-3 years

Customer Service

Customer Service

: Intermediate

: Little

:

Less than 1 year

Key Skills

Negotiator, Initiative, Problem Solver, Flexible / Adaptive, Social

Online Presence

https://www.linkedin.com/pub/tasneem-ali/7a/abb/386

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