
Tasneem Shrief Refaiy
Finance Admin at E-Tronic
Haram, Giza, EgyptWork Experience
Quality Control team leaderFull Time
J&T Express
Apr 2022 - Aug 2024 -2 yrs, 4 months
- Job Details:1- Oversaw and managed all aspects of quality control for a busy logistics company, ensuring that all shipments were delivered to the highest standards of quality and accuracy. Conducted regular field and data analysis to identify potential issues, and took proactive steps to address them before they became major problems. 2-Developed and implemented quality control procedures and protocols to ensure that all shipments were processed and delivered in a timely and efficient manner. 3-Monitored the shipment cycle to ensure that all deliveries were made on time and that any delays or issues were quickly addressed and resolved. 4-Calculated commissions and KPIs for Couriers and sales team, and developed incentive programs to motivate and incentivize team members to achieve their goals. 5-Worked closely with colleagues and clients to ensure that all quality control standards were being met and that any concerns or issues were promptly addressed and resolved.
Commercial specialistFull Time
Oppo
Apr 2019 - Present -6 yrs, 2 months
Egypt , Cairo
- Job Details:▪Calculate commission, KPI and Performance for sales department according to selling volume. ▪Create selling volume statistics for every district. ▪Create invoices by serial number according to store level also returns invoices by serial number. ▪Analyze statistics of stores based on customer's class and type. ▪Distribute the new live demo for sales supervisors. ▪ Maintain stores and selling database. ▪Audit and followup incoming and the outgoing mobile stock in each store. ▪ Prepare operations and procedures manuals to assist management in operating more efficiently and effectively.
Call center representative at National Bank of EgyptFull Time
Raya contact center
Sep 2016 - Oct 2018 -2 yrs, 1 month
Egypt , Cairo
- Job Details:Iam working in Raya contact center as Account Advisor in National Bank of Egypt project Iam responsible for : handling customers, activation & blocking cards, make complains and follow with customers
Education
Bachelor's Degree in Accounting
Ain Shams University (ASU)Jan 2012 - Jan 2016 - 4 yr
High School - Thanaweya Amma
Helmya for girls schoolJan 2012
Skills
- Microsoft Excel
- Communication
- Sales Operations
- customer handling
- Time Management
- Organize
- Tableau
- Management
- Reporting
- Dashboards
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Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
icdl
Ain shams university·2016Trainee
Egypt Air·2016Trainee
The Arab contractors·2015