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Tarneem Hassan

Operation Manager at Octopus Outsourcing

Alexandria, Egypt

Work Experience

  • Operation Manager

    Octopus Outsourcing

    Nov 2025 - Present -4 months

    Egypt

    • Job Details:Lead and manage the operations team consisting of 4 leaders and 74 associates, providing direction, support, and performance feedback to ensure high productivity and engagement. Analyze current operational processes and implement improvements to enhance efficiency and maintain quality standards. Implementing a track and report on key performance indicators (KPIs) to assess team and performance, identifying areas for improvement which led to 86% adherence to the targets.

  • CS Representative

    Octopus Outsourcing

    Jun 2025 - Dec 2025 -6 months

    Egypt

    • Job Details:Excelled in providing 100% customer satisfaction and support to customers. Resolved operational issues and built strong relationships with customers with 96% C-SAT score. Maintained detailed records of customer interactions and communications, ensuring proper documentation resulting in 100% QA score.

  • Team Leader

    Octopus Outsourcing

    Jan 2025 - Nov 2025 -10 months

    Egypt

    • Job Details:Managed day-to-day IC to be 100%. Conducted coaching and one-to-ones with team members, which raised the employee experience survey to 100%. Oversaw and developed shrinkage to be less than 10%, attrition to be less than 3%, and KPIs to be always 100%. Report on profitability and aligned with workforce management.

    • Skills

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