TA

Tarfa Almuckey

IT Supervisor at Al-Andalus Glass Fac. Co.

Riyadh, Saudi Arabia

Work Experience

  • IT Supervisor

    Al-Andalus Glass Fac. Co.

    Jan 2022 - Present -3 yrs, 7 months

    Saudi Arabia

    • Job Details:Research, diagnose, troubleshoot and identify solutions to resolve issues working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues.

  • IT Support Engineer

    Last Arrow

    Mar 2021 - Mar 2022 -1 yr

    Saudi Arabia

    • Job Details:Handle incoming queries and help requests from end users via the ticketing system. Take ownership of staff issues reported and see problems through to resolution. Budgeting and scheduling projects.

  • Service Desk Engineer

    Maxnet Wireless Broadband

    Dec 2019 - Mar 2021 -1 yr, 3 months

    Sudan

    • Job Details:Handle incoming queries and help requests from end users via the ticketing system. Manage the flow of incoming support requests. Resolve user technical issues remotely.

  • Business Support Engineer

    Zain Sudan

    Jan 2019 - Jan 2020 -1 yr

    Sudan

    • Job Details:Provision, modify, and remove end users accounts on identity management. Support department-wide operations by creating, installing, upgrading and removing operating systems and approved applications on end users machines.

    • Education

    • Bachelor's Degree in IT Business and Accounting

      Future University in Egypt (FUE)

      Jan 2014 - Jan 2016 - 2 yr

    Skills

    • PHP
    • ESXi
    • Project Management
    • VMware vSphere
    • Project Planning
    • SQL Server
    • IT Service Management
    • Service Desk
    • Troubleshooting
    • Technical Support
    View More

    Languages

    • Arabic

      Fluent

    • English

      Advanced
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