Tarek Ahmed Taha

Uber

• Senior service quality team lead (Quality Manager)Full Time

  Jun 2022 - Present -3 yrs

  Egypt , Cairo
• Quality Team LeadFull Time

  May 2021 - May 2022 -1 yr

  Egypt , Cairo

Uber

• Quality Team LeadFull Time

  Jan 2020 - May 2020 -4 months

  Egypt , Cairo

  • Job Details:▪ Leading a team of Quality Reviewers supporting multiple regions ▪ Responsible for the quality of performance in different LOBs across multiple sites ▪ Monitoring team performance on a daily basis ▪ Delivering weekly quality insights reports to improve the over all quality of the LOBs ▪ Monitoring the delivery of quality assistance programs to help increasing the quality performance of the operations teams ▪ Re-framed an enhanced QA process for Uber Eats and Uber Social media support ▪ Uniting the quality processes in Cairo COE by aligning with the quality and operations management ▪ Meeting up with the central quality teams to discuss changes and offering new ideas for the global quality system ▪ Launching side projects with stakeholders from regional and central teams ▪ Fulfilling the role of a quality manager when it comes to alignment process and discussing challenges with the operations teams
• Restaurant Onboarding Team Lead - MEA EatsFull Time

  Aug 2018 - Dec 2019 -1 yr, 4 months

  Egypt , Cairo

  • Job Details:▪ Leading a team of restaurant onboarding specialists ▪ Building the team performance structure from scratch in a regularly-changing environment ▪ Created a number of live dashboards using Google Sheets and SQL language ▪ Leading personal development sessions and tracking improvement through delegated tasks ▪ Recognizing top performers and team achievements as well as organizing team outings for better team health ▪ Discussing and managing changes in policies with central and regional restaurant operations teams and stakeholders ▪ Leading critical projects with Dubai restaurant operation teams to enhance the global restaurant onboarding process
• Community Support Representative and Restaurant Onboarding SpecialistFull Time

  Nov 2017 - Aug 2018 -9 months

  Egypt , Cairo

  • Job Details:▪ Supporting Uber Eats application users in the MENA region through multiple channels ▪ Fulfilling the role of a restaurant account manager through the Restaurant onboarding processes ▪ Managing the relation between Uber and the restaurant owners or POCs ▪ Reviewing raw menus and adjusting them according to Uber guidelines before adding them to the Uber Eats application ▪ Following up with third party delivery companies like Fetchr to track tablets deliveries ▪ Delivering on-phone training to restaurant representatives on how they will use the Uber tablet and restaurant application