Tarek Yehia Mohamed El Said

Senior Network EngineerFull Time

Network Optimization Release Factory (NORF) SpecialistFull Time

• Job Details:• Managing and Scheduling Customer Changes Worldwide in terms of coordinating with all involved entities. • SPOC for all technical matters related to Equant node and for customers projects on each change request. • Support Migrations/Changes on a 24/7 shift bases. • Ensure the professional and successful implementation of network change management through a comprehensive risk assessment and feasibility analysis that will ensure customer satisfaction. • Send change guidelines to all involved entities. • Perform Pre/Post before and after the time window reserved for the change requested. • Prepare configuration/tests needed and release them on backbone (PE Devices) as well as customer routers to provide the services requested by the managed VPNs. • Send success report or RCA analysis after completing the change. • Document all troubleshooting, and a case management actions via the electronic case management system.

Enterprise Problem Management and Services Optimization Senior EngineerFull Time

• Job Details:• Maintain, monitor, and control all the execution and coordination activities related to Enterprise services optimization projects. • Plan for required surveys. • Identify list of required facilities. • Liaise with appropriate members of the same family or other families as appropriate, to collect and collate information required to support achievement of tasks allocated and to work on solution implementation. • Plan and implement routine maintenance of the network elements as directed to ensure that it is always well -functioning. • Plan Points of Presences (POPS) transformation and migration activities. • Manpower allocation and assignments per activity. • Oversee the technical work of role holders. • Perform all required measurements to insure the targeted KPIs and quality standards. • Maintaining needed Documentations and learned lessons. • Set clear responsibilities for each team member. • Ensure team performance is on the track with the appropriate rate to meet desired business objectives.