Tarek Samy Abdel Mageed

Network Support Engineer at Orange Business Services

Cairo, Egypt

Orange Business Services

Jul 2014 - Present -10 yrs, 11 months

Egypt , Cairo

TE Data

Nov 2013 - Jul 2014 -8 months

Egypt , Cairo

Job Details:To perform CSO daily tasks of technical issues using established performance tools procedures. To handle customer site technical and new installation visits as well. To be able to fully support TE Data Customer’s. To perform tasks and procedures related to systems updates for new customers pending installation and old Customers. To manage daily CPE stock report. To configure ADSL CPE and other configurations. To analyze, identify errors and create tickets for any other related escalation to handle customer problems. To update existing tickets for CSO visitors (customers). To issue daily status reports. To develop and design applications to assist daily stock activates

BSc in Electronics And Communication Engineering
Higher Institute of Engineering at Al Shorouk City
Jan 2008 - Jan 2013 - 5 yr
BSc in Electrical
El Shorouk Academy (SHA)
Jan 2008 - Jan 2013 - 5 yr
High School - Thanaweya Amma
El Nokrashy experimental language school
Jan 2008