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Tarek Mohammed Said

Customer Service Representative at Etisalat UAE

Maadi, Cairo, Egypt

Work Experience

  • Customer Service RepresentativeFull Time

    Etisalat UAE

    Jan 2020 - Present -5 yrs, 5 months

    Egypt , Cairo

    • Contact center agentFull Time

      Ministry of communication and transportation, Qatar

      Aug 2018 - Dec 2019 -1 yr, 4 months

      Egypt , Cairo

      • Asst. Branch ManagerFull Time

        Orange Egypt

        Sep 2017 - Aug 2018 -11 months

        Egypt , Cairo

        • showroom manager Full Time

          pure group

          Jan 2013 - Sep 2017 -4 yrs, 8 months

          Egypt , Giza

          • Job Details: Responsible for managing day-to-day operation of the store, as well as setting customer service standards, and launching initiatives to hit sales targets. As well as developing and motivating the team, while ensuring everyone adheres to company policies and procedures. • Driving operational, visual and customer service standards in store. • Monitoring and reviewing store performance on a regular daily, weekly and monthly bases. • Implementing store compliance and health and safety procedures. • Maximizing sales through effective merchandising and marketing. • Deciding on store layouts. • Recognizing and rewarding good staff performance. • Monitoring product availability levels throughout the day and replenish the stocks to ensure 100% availability. • Developing business links with local community. • Working with visual team to manage display within the store. • Recruiting the right people with the right behavior and ensuring they are given the right training. • Actively monitoring competitor activity. • Managing the store profit and loss account within budget. • Getting feedback data from customers.
        • Education

          • Bachelor's Degree in Commerce and Business Administration

            Benha University

            Jan 2005 - Jan 2010 - 5 yr

          • High School - Thanaweya Amma

            benha high school

            Jan 2004 

          Skills

          • Retail
          • Customer Service
          • Jewellery
          • luxury goods
          • Sales
          • Microsoft Office
          • ERP

          Languages

          • English

            Fluent
          • Arabic

            Fluent

          Training & Certifications

          • DESS

            Dubai Excellent Service Scheme ·2013
          • IDL

            International Diamond Laboratory ·2013
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