TM
Tarek Mohammed Said
Customer Service Representative at Etisalat UAE
Maadi, Cairo, EgyptWork Experience
Customer Service RepresentativeFull Time
Etisalat UAE
Jan 2020 - Present -5 yrs, 5 months
Egypt , Cairo
Contact center agentFull Time
Ministry of communication and transportation, Qatar
Aug 2018 - Dec 2019 -1 yr, 4 months
Egypt , Cairo
showroom manager Full Time
- Job Details: Responsible for managing day-to-day operation of the store, as well as setting customer service standards, and launching initiatives to hit sales targets. As well as developing and motivating the team, while ensuring everyone adheres to company policies and procedures. • Driving operational, visual and customer service standards in store. • Monitoring and reviewing store performance on a regular daily, weekly and monthly bases. • Implementing store compliance and health and safety procedures. • Maximizing sales through effective merchandising and marketing. • Deciding on store layouts. • Recognizing and rewarding good staff performance. • Monitoring product availability levels throughout the day and replenish the stocks to ensure 100% availability. • Developing business links with local community. • Working with visual team to manage display within the store. • Recruiting the right people with the right behavior and ensuring they are given the right training. • Actively monitoring competitor activity. • Managing the store profit and loss account within budget. • Getting feedback data from customers.
Education
Bachelor's Degree in Commerce and Business Administration
Benha UniversityJan 2005 - Jan 2010 - 5 yr
High School - Thanaweya Amma
benha high schoolJan 2004
Languages
English
FluentArabic
Fluent
Training & Certifications
DESS
Dubai Excellent Service Scheme ·2013IDL
International Diamond Laboratory ·2013