Tarek Mahdy Abd El Azeem

Field ForceFull Time

• Job Details:• Supervise the activities of Sales representatives for the achievement of short and long term business objectives, increased profit, and market share through implementing company strategy. • Monitor and evaluate the performance and the efficiency of staff and procedures. Coordinate direct reports to optimize the use of resources to achieve goals. • Implementation of initiatives such as new products, new marketing techniques, and new promotional campaigns and recommend the dropping of unprofitable products. • Review complaints and suggestions relating to assigned products. • Provide leadership to the team through sales incentives and targets, learning and development. • Provide guidance to the teams to ensure high levels of customer satisfaction

HR CoordinatorFull Time

• Job Details:HR Coordinator • Reporting to the Head of HR • Following up with chosen candidates till they are hired. • coordination with accounting department • Implementing and analyzing performance appraisal system as developed by company’s Human Resources Directorate to ensure effectiveness and equity. • Responsible for the attendance sheets and leaves of all locations to help prepare the balance for the Payroll. • Manage the termination process effectively & Conduct Exit interviews to identify areas of weakness & Suggest improvement plans. • Responsible for correspondence (mail, letters and memos) • Check and review staff working condition, staff cafeteria, accommodation, transport, advising when required necessary changes. • Check and investigate employee's grievances.

Complaint MangerFull Time

• Job Details:Complaint Manger Responsible for monitoring, understanding and trying to reduce the amount of customer complaints a company receives. Sometimes referred to as customer relations managers and customer relationship managers, often oversee a team of customer service representatives and are usually found working alongside the operations managers, according Call Center Helper. • Dealing with the National Telecommunications Regulatory Authority (NTRA) • solving the problems coming from the customer • Understanding the reasons and factors behind complaints and work towards solving customers’ problems • Monitoring complaints and working towards reducing their numbers • Meeting with customers and handling their complaints directly