
Tarek Abosdearh Mohameden
IT Management and support
Sharabeya, Cairo, EgyptWork Experience
IT General ManagerFull Time
Ministry of Foreign Trade
Sep 2014 - Present -10 yrs, 9 months
Egypt , Cairo
- Job Details: Managing the daily service operations to ensure quality services are provided, IT Support Planning. Technical advisor and Trainer on troubleshooting fault for pc’s and its peripherals, Technical and financial Study of suppliers offers.
IS Services ManagerFull Time
- Job Details: Managing the daily IS services to ensure quality services are provided Maintenance, IT Support Planning, and Training plans. Technical and financial Study of suppliers offers Responsible for the support of the entire infrastructure and the field services. Research, recommend and implement new technology. Directing, monitoring and coordinating, dep. processes, evaluations and plans, to guarantee standard running conditions and process productivity in accordance to daily/monthly production plans and schedule. Submitting monthly data of performance parameters to the upper management, along with proposals to eliminate bottlenecks in IS services. Auditing usage of spare parts, and accordingly placing orders to ensure continual operation with minimal idle stock. Evaluating supplier bids, to identify suppliers offering quality materials at budgeted rates. Managing Data Centre operation including configuring IBM San Storage
IT Technical Support ManagerFull Time
Ministry of Foreign Trade
Jun 2003 - May 2007 -3 yrs, 11 months
Egypt , Cairo
- Job Details:- Managing the daily service operations to ensure quality services are provided - Technical adviser and Trainer on troubleshooting faults for pc's and its peripherals. - Technical and financial Study of suppliers offers - IT Support Planning.
IT Support SupervisorFull Time
Compurent & Services Co.
Nov 1995 - Jun 2003 -7 yrs, 7 months
Egypt , Cairo
- Job Details:- Supervised the technical support request for major accounts - PC, servers, Printers, monitors, and other peripherals technical support.
Education
MBA in EMBA
Alexandria University (ALEXU)Jan 2014 - Jan 2016 - 2 yr
B.Sc. in Electronics
Faculty of Electronics EngineeringJan 1984 - Jan 1989 - 5 yr
High School - Thanaweya Amma
El-Zaher Secondary SchoolJan 1984
Skills
- Customer Service
- Training Plan
- Technical and financial Study of suppliers offers
- Preventive Maintenance
- Customer Service
- regulations, Team Building, Leading & Motivational skills
- Microsoft Office
- Customer Service
- Managing Data Centre operation
- Retail Electronic Equipments Support
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Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
ITIL
EXIN·2013ITIL Foundation in IT Service Management
Silicon21·2013PMP
Self Studyng·2013VMware Ver5
IT Valley·2012JD Edward Enterprise inventory Management foundation, CNC Foundation Rel. 8.96, and system administration Rel. 8.96
Oracle·2007Advanced English Proficiency
AUC·2006Intermediate general English
AUC·2006MCSE
Microsoft·2006MCSE
New Horizon Co.·2005MCSA
Microsoft·2005Management Skills
USAID·2005Information Systems & Support Decision
National Planning Institute.·2004MCSE
Microsoft·2002