Basic Info

Tarek Abd El-Fatah

3 years

Cairo, Egypt

Diploma

Experienced

Work Experience

Customer Care Agent at Etisalat

Experience Details

Customer Care Agent

Customer Service/Support

Experienced (Non-Manager)

Greet and address customers in a friendly and respectful way.

Handle dissatisfied customers in a polite and professional fashion.

Provide outstanding and exceptional customer service.


Company Details

Etisalat (multinational)

Egypt

More than 1000 employees

Telecommunications, Consumer Services

http://www.etisalat.eg/etisalat/portal/home_en?gclid=Cj0KEQjw2ay8BRC7sYequMydsq0BEiQAbEX9UJcr_M8gxRrBkzDpl56t8AraO53Od7oKKL58KoIxqioaAvEw8P8HAQ

Jul 2015 to present (1 year 5 months)
Marketing and SEO at Toggar

Experience Details

Marketing and SEO

Marketing/PR/Advertising

Experienced (Non-Manager)

N/A


Company Details

Toggar

Cairo, Egypt

11-50 employees

Marketing and Advertising

https://toggar.com/

Jul 2016 to present (5 months)
Sales Representative at The Engineering Company

Experience Details

Sales Representative

Marketing/PR/Advertising

Entry Level

Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
Focuses sales efforts by studying existing and potential volume of dealers.
Submits orders by referring to price lists and product literature.
Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
Recommends changes in products, service, and policy by evaluating results and competitive developments.
Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.


Company Details

The Engineering Company

Alexandria, Egypt

1-10 employees

Electronics and Semiconductors

N/A

Sep 2012 to Aug 2014 (1 year 11 months)

Education

College Diploma in Business Adminstration

Education Details

College Diploma

Business Adminstration

Bani swef university, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Bani swef university
2013 - 2015
Business Adminstraion in Business Adminstraion

Education Details

Business Adminstraion

Business Adminstraion

The Higher Institute of Cooperative and Managerial Studies, Egypt

C / Good / 65 - 75%

N/A

N/A

The Higher Institute of Cooperative and Managerial Studies
2006 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Nile Secondary School

Egypt

2006

C / Good / 65 - 75%

N/A

El Nile Secondary School
2006

Certifications

Certificate details

4) International computer driving license, ICDL Microsoft Office 2010.

Oct 2012

90 out of 100

N/A

N/A

التنظيم والاداره

N/A

Certificate details

The English Connection

Sep 2014

70% out of 100 %

N/A

N/A

Saint Mark school

N/A

Training and Courses

Training/Course Details

Presentation skills, Communication and Self-Management.

Oct 2014

Bani Sweif University

Presentation skills, Communication and Self-Management

Training/Course Details

Customer Service

Jul 2015

Etisalat Smart Village

N/A

Training/Course Details

Photoshop cs6

Sep 2016

Toggar.com

N/A

Training/Course Details

SEO

Aug 2016

Toggar.com

N/A

This profile is fresh!
Last update was today

Jobseeker photo

Profile Skills and Keywords

4) International Computer Driving License, ICDL Microsoft Office 2010.Adobe Photoshop CS6Business AdminstraionBusiness AdminstrationCommunicatorComputer SkillsConsumer ServicesCustomer CareCustomer Care AgentCustomer ServiceElectronics And SemiconductorsEnglishEtisalatFunny PeopleHard WorkerMarketingMarketing And AdvertisingMarketing And SEOOrganizeOrganizerPhotoshop CS6Presentation Skills, Communication And Self-Management.RainSEOSales RepresentativeSupportSupportiveSwimmingTeam PlayerTelecommunicationsThe English ConnectionThriller MoviesTime ManagmentTravel

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Fluent

: Advanced

Tools and Technologies

Computer Skills

Computer Skills

: Advanced

: High

:

More than 7 years

Adobe Photoshop CS6

Adobe Photoshop CS6

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Customer care

Customer care

: Advanced

: Medium

:

Less than 1 year

Sales Representative

Sales Representative

: Advanced

: Medium

:

1-3 years

SEO

SEO

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Photoshop CS6

Photoshop CS6

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Communicator, Hard worker, Organizer, Team Player, Supportive

Online Presence

https://www.facebook.com/profile.php?id=100006088908328

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