Tarek Mohamed Saeed

it specialist at Bedo Company

Imbaba, Giza, Egypt

Nov 2021 - Present -3 yrs, 7 months

Egypt , Cairo

Mar 2014 - Present -11 yrs, 3 months

Egypt , Cairo

Job Details:• Modifying configurations, utilities, software default settings, etc. for the local workstation • Ensuring each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment • Installing, test and configure new workstations, peripheral equipment and software • Maintaining inventory of all equipment, software and software licenses • Managing users, computers and security Groups in Active Directory • Responding to requests for technical assistance in person, via phone, electronically • Diagnosing and resolve technical hardware and software issues • Researching questions using available information resources • Advise user on appropriate action • Logging all help desk interactions • Redirect problems to correct resource • Identifying and escalate situations requiring urgent attention • Tracking and route problems and requests • Informing management of recurring problems

Jan 2011 - Mar 2014 -3 yrs, 2 months

Egypt , Cairo

Job Details:- Monitoring Network devices, System and Database alerts. - Report daily activities and events on the monitored systems. - Handle problems with 3rd parties and open tickets with ISPs. - Follow diagrams and action plans to detect/resolve problems - Solve Technical Problems in ERP System in Customers. - Solve Database Problems and Update. - Improve ERP Features. - Gather and manage Business requirements

Military Engineers Department

Jan 2011 - Jan 2012 -1 yr

Egypt , Giza

Job Details:- Network Management - System Security Management - Users Policies - Active Directory Administrator

Bachelor's Degree in Systems and information management
El Gazeera Academy
Jan 2010