Tarek Hesham Abdel Moneim

Customer Experience & Social Media AssociateFull Time

• Job Details:• Respond to inquiries on medical, motor, and property insurance via phone, email, chat, and social media. • Process policy issuance, renewals, endorsements, and cancellations per regulatory standards. • Coordinate claims support between clients and insurers for timely resolution. • Moderate social media platforms, respond to comments, and maintain brand image. • Maintain accurate customer data and service logs using CRM tools. • Educate clients on insurance coverage, exclusions, and claims processes. • Gather and analyze customer feedback to continuously improve retention and overall service quality.

Back Office AgentFull Time

• Job Details:Assign customer codes within the Sales Buzz program. Generate and analyze the company's daily sales report. Address customer inquiries and requests via phone, email, and chat promptly. Record all inquiries, requests, resolutions, and follow-up actions. Enhance existing customer accounts through excellent customer service and effective sales strategies. Keep customer accounts up-to-date by updating databases during interactions. Perform research to provide accurate responses to customer inquiries and requests.

Junior AccountantFull Time