Tarek El-Bayyaa – Operations Manager at Intelcia

Work Experience

Intelcia

Sep 2024 - Present -9 months

Egypt

Intelcia

Jan 2023 - Sep 2024 -1 yr, 8 months

Egypt , Alexandria

Job Details:Managing the performance of the team and managing the SLA and the IC, depending on the line of the business making sure that you have proceeding with the company's goals and guidance

TeamleaderFull Time
Sep 2022 - Dec 2022 -3 months
Egypt , Alexandria
- Job Details:Managing and driving the performance of the team and supervising the workflow and making sure proceeding with the company's good and maintaining the IC
Subject Matter ExpertFull Time
Apr 2022 - Aug 2022 -4 months
Egypt , Alexandria
- Job Details:Responsible for the knowledge and support on the floor as well as taking the explanation and assisting the frustrating customers throughout the process and ensuring the development of the agents to reach the dessert goals
Sr. Technical SupportFull Time
Sep 2020 - Mar 2022 -1 yr, 6 months
Egypt , Alexandria
- Job Details:Assistant customers with the billing and technical inquiries, promoting from line of business and being part of any new pilot LOB.

graphic designerFreelance / Project

redpoint

Jan 2018 - Jul 2018 -6 months

Egypt , Alexandria

Bachelor's Degree in Business
Alexandria University (ALEXU)
Jan 2014 - Jan 2018 - 4 yr

scouting at faculty of commerce scouts
Student Activity
Sep 2014 - Jul 2017 -2 yrs, 10 months