tarek alaa

Operations ManagerFull Time

• Job Details:Responsible for ensuring that operations and control procedures applied in the branch adhere to policies and procedures guidelines, operations control, compliance, regulations, audit requirements, and internal and external reporting obligations. - managing the effectiveness of operations and control procedures in the branch and taking necessary corrective actions in coordination with branch manager for an error-free transactions and minimization of risk. - Validates and signs various requests and transactions according to the authority matrix - Ensures all audit notes are fully adhered to and closed in due time and that no recurrence exist in future - Ensures high level of customer service including the review of complaints related to operations area and resolves such to maintain the highest level of customer satisfaction - Checks and approves transactions and applications as per the granted authorities to ensure that work is error-free and adheres to policies and procedures - Monitors, carries out and hands over custody items and keys between employees in accordance to custodian matrix and related policies and procedures - Manages and ensures functionality of security and controls systems in branch and follows up on its periodic maintenance and as necessary - Manages subordinates' personnel related issues and provides performance improvement opportunities aligned with work requirements - Handles all branch operational issues related to IT, Compliance and Centralization. - Approves identified branch cash needs - Spots any potential selling opportunity and refers it to concerned parties

head cashFull Time