
tarek Abdalla abualkhair
Food & Beverages Director
Faisal, Giza, EgyptWork Experience
Food & Beverages DirectorFull Time
Universal investment for tourism
Apr 2019 - Mar 2020 -11 months
Egypt , Cairo
- Job Details:Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards Preserve excellent levels of internal and external customer service Design exceptional menus, purchase goods and continuously make necessary improvements Identify customers needs and respond proactively to all of their concerns Lead F&B team by attracting, recruiting, training and appraising talented personnel Establish targets, KPI’s, schedules, policies and procedures Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
Operations Director for monflora-coFull Time
Monflora-co (for food services-catering &restaurant)
Feb 2018 - Feb 2019 -1 yr
Egypt , Cairo
- Job Details:Maximizing sales, profitability, and improving quality, service, cleanliness and speed of Service standards. Improve and coordinate the restaurant operations activities and staff. Ensure customer satisfaction in all processes and sales services. Conduct all activities to meet and exceed QSC standards. Improve staff satisfaction and moral ,P& L analysis ,Operations costs control ,Local Store Marketing. Direct and coordinate activities of businesses or departments concerned with the production,. Perform sales floor work such as greeting and assisting customers, stocking shelves, and taking inventory
operation managerFull Time
oryx group for food services
May 2013 - Apr 2017 -3 yrs, 11 months
Qatar
- Job Details:Typical responsibilities of the job include: - Develop relationships, with external suppliers to ensure the very best reputation within the industry. - Receives the service required to ensure that the operational team can deliver the highest quality product. - Ensure strict compliance with all relevant Hygiene and Safety legislation and requirements - Will constantly review the product range to ensure that all key quality standards are maintained - Liaising with superior to make decisions for operational activities and set strategic goals - Supervising staff from different departments and provide constructive feedback - Chalking out or improve operational systems, processes and best practices that guarantee organizational well-being - Contribute towards the achievement of company’s strategic and operational objectives - Examine financial data/statements and use them to improve profitability - Recruiting, training, supervising and appraising staff - Managing budgets - Maintaining statistical and financial records - planning - promoting and marketing the business - Dealing with customer queries and complaints - Overseeing pricing and stock control - Maximizing profitability and meeting sales targets - Ensuring compliance with health and safety legislation - Preparing promotional materials and displays
operation managerFull Time
Oryx Group For Food services ( Doha - Qatar )
Jan 2013 - Feb 2018 -5 yrs, 1 month
Qatar , Doha
- Job Details:- Develop relationships, with external suppliers to ensure the very best reputation within the industry. - Receives the service required to ensure that the operational team can deliver the highest quality product. - Ensure strict compliance with all relevant Hygiene and Safety legislation and requirements - Will constantly review the product range to ensure that all key quality standards are maintained - Liaising with superior to make decisions for operational activities and set strategic goals - Supervising staff from different departments and provide constructive feedback - Chalking out or improve operational systems, processes and best practices that guarantee organizational well-being - Contribute towards the achievement of company’s strategic and operational objectives - Examine financial data/statements and use them to improve profitability - Recruiting, training, supervising and appraising staff - Managing budgets - Maintaining statistical and financial records - planning - promoting and marketing the business - Dealing with customer queries and complaints - Overseeing pricing and stock control - Maximizing profitability and meeting sales targets
Education
College Diploma in Acunt
Commerce Institute in Cairo. (Accounting) 1991Jan 1986 - Jan 1991 - 5 yr
Achievements
My short term goal is to get a job in required company where I can utilize my skills & improve my career path. my long term goal is to be in respectable position in that organization. Reduced employee turnover by increasing salary levels and introducing performance based incentives which enabled enable the organization to compete with other employers in the industry for the first time and increased the organization’s overall capabilities by enabling it to Increased employee productivity by introducing processes and procedures that eliminated duplication and reduced the time to complete month- Reduced employee turnover by 20% and significantly increased productivity by introducing a performance management system Consistently achieved a high level of customer satisfaction by exhibiting a positive attitude and building trust, by ensuring commitments are met and expectations are exceeded.
Skills
- HACCP
- Customer services
- Developing staff
- Operations Management
- Microsoft Word
- Microcontrollers, GSM, GPS, Internet
- food cost
- planing and budgeting
- handling complain
- operation and training
Languages
English
FluentArabic
Fluent
Training & Certifications
Brand induction
Nando’s University in South Africa ·2008Operation manager
suath afreca nandos ·2008HACCP 2006
Royal Institute of Public Health ,Qatar 2006 ·2006• HACCP
Royal Institute of Public Health ·2006• Food Handling, safety and Sanitation & Hygiene
Faculty Of sightseeing in Cairo·2001HACCP-operation- customer care- planing
Nandos university -Cairo hotel &trsuaim·2000• Leading a Restaurant Program, Leading a Shift Program
Americana Food Co·1999 Crew supervisor KFC
Americana Food Co·1999