taqwa Elmubarak

Performance and Talent Specialist

• Job Details:Identify technical training needs aligned with business requirements to enhance employee skills. Recommend and coordinate training programs and workshops for new platforms and software, effectively addressing technical challenges. Resolve technical issues related to systems, tools, and processes to ensure operational continuity. Minimize disruptions caused by technical challenges to maintain smooth operations. Provide employees with resources that enhance their technical proficiency. Integrate technical competencies into performance evaluations to support development initiatives. Lead end-user support initiatives, promptly resolving technical issues to ensure seamless operations. Collaborate with HR teams to design and implement performance management programs tailored to organizational needs. Conduct data-driven analyses to identify talent gaps and recommend targeted development plans. Design and execute performance and talent management processes for over 780 employees across various functions and levels. Monitor and report on program progress using data analysis and visualization tools. Conduct talent assessments utilizing diverse methods, including 360-degree feedback, personality tests, and competency frameworks.

End User Support Specialist

• Job Details:Assist in installation, configuration, and troubleshooting of end-user hardware, software, peripherals, and network systems. Provide effective and timely solutions to end-user problems and requests via phone, email, chat, or remote access. Follow ITIL's best practices for IT service management, such as incident management, problem management, change management, and service level management. Monitor and evaluate the performance and availability of end-user IT services and systems. Identify and implement IT improvements and innovations to enhance end-user service delivery and satisfaction. Collaborate with other IT support specialists, technicians, analysts, and managers to provide comprehensive and coordinated IT support. Maintain end-user IT equipment and supplies following security, quality, and inventory standards. Provide IT support and training to end users on various software, hardware, and IT systems.

End User Support Specialist

• Job Details:Assist in installing, configuring, and troubleshooting end-user hardware, software, peripherals, and network systems. Provide effective and timely solutions to end-user problems and requests via phone, email, chat, or remote access. Follow ITIL's best practices for IT service management, such as incident management, problem management, change management, and service level management. Monitor and evaluate the performance and availability of end-user IT services and systems. Identify and implement IT improvements and innovations to enhance end-user service delivery and satisfaction. Collaborate with other IT support specialists, technicians, analysts, and managers to provide comprehensive and coordinated IT support. Maintain end-user IT equipment and supplies following security, quality, and inventory standards. Provide IT support and training to end users on various software, hardware, and IT systems.