Tamer Sayed mohamed
customer service
Basatin, Cairo, EgyptWork Experience
HCV Support Specialist,Full Time
Dec 2023 - Dec 2024 -1 yr
Egypt , Cairo
- Job Details:-Address customer questions, concerns, and issues through various communication channels like email and chat. -Investigate and resolve customer issues, which may include fare adjustments, account troubleshooting, or handling complaints. -Ensure that Uber's policies and procedures are followed while assisting customers. - Offer information on Uber's services, pricing, promotions, and app usage.
Community Support Representative MENA,Full Time
Dec 2021 - Dec 2023 -2 yrs
Egypt , Cairo
- Job Details:-Engage with customers to better understand needs and deliver excellent service. -Resolved customer queries and problems using effective communication and providing step-by-step solutions. -Demonstrated outstanding product knowledge to achieve high customer satisfaction levels. -Identified issues, analyzed information and provided solutions to problems
Community Support Representative SSAFull Time
Jun 2016 - Dec 2020 -4 yrs, 6 months
Egypt , Cairo
- Job Details:Community Support Representatives are all about helping and educating both riders and drivers. We help people resolve their issues and turn unhappy users into our strongest evangelists. The right candidate is always looking for unique and exciting ways to solve problems with exceptional support and exceptional communication, ensuring that problems are resolved promptly while developing trustworthy relationships with our community.
Customer service Full Time
ELNADA PLAZA TREVEL
Nov 2013 - Nov 2014 -1 yr
Egypt , Cairo
- Job Details:creating holiday packages by combining various services and resources across carriers such as airline tickets, accommodation, rentals and sightseeing tours deal directly with customers either by telephone, electronically or face to face respond promptly to customer inquiries Attracts potential customers by answering product and service questionssuggesting information about other products and services. Collecting and processing payments. Advising clients on travel arrangements, e.g. visas and passports. Sending out tickets to clients. Keeping clients up to date with any changes. Dealing with complaints or refunds.
Customer service & Tour Operator Full Time
AL HANOVE TRAVEL
Nov 2012 - Nov 2013 -1 yr
Egypt , Cairo
- Job Details:deal directly with customers either by telephone, electronically or face to face respond promptly to customer inquiries Attracts potential customers by answering product and service questionssuggesting information about other products and services. Collecting and processing payments. Advising clients on travel arrangements, e.g. visas and passports. Sending out tickets to clients. Keeping clients up to date with any changes. Dealing with complaints or refunds.
Customer Relation RepresentativesFull Time
IBM Corporation Egypt
Apr 2010 - May 2012 -2 yrs, 1 month
Egypt , Cairo
- Job Details:Technical support yahoo team (handling all yahoo products, properties) Managing difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance( Russian,Arabic,English)
Education
BS in Cooperative and Agricultural Sciences
Ain Shams University (ASU)Jan 1994 - Jan 1998 - 4 yr
Bachelor's Degree in Agricultural Cooperation
Higher Institute For Agricultural CooperationJan 1994 - Jan 1998 - 4 yr
High School - Thanaweya Amma
El IbrahimyaJan 1994
Achievements
I humbly offer myself for that position and seize the opportunity to convey my respect to your company and my aspiration to join your team I have lot of self confidence in myself, I believe in all my talents and the experience that i have gained from my previous companies, i have finished PHR ( professional human resource ) at Cairo university,i have had period training 4 months and i aware of all hr process.so i am ready to join to HR field so i was good assistant in many difficult situation or issues which related to HR field at IBM smart village, i have good experience in customer service so i have been worked with Global process service ( GPS) at IBM CORPORATION EGYPT smart village customer service i was one of yahoo team which handling all yahoo issues,, quality control,monitoring, asking feedback of yahoo product,monitoring to keep the quality of yahoo service the most best... thanks
Skills
Languages
Arabic
FluentRussian
FluentEnglish
Advanced
Training & Certifications
Amadeus
screen center ·2013Human Resource
Information & Training Consulting Cairo University·2012E-Marketing Skills
one way academy ·2012Professional in Human Resource
Information & Training Consulting Cairo University.·2012Soft skills BY IBM EGYPT SMART VILLAGE
IBM EGYPT SMART VILLAGE·2010Hotel Service training program
Tourism & Hotels Faculty·2000