Tamer Mohamed Rashad

Speed Ahmed Hassan

• IT ManagerFull Time

  May 2017 - Present -8 yrs, 1 month

  Egypt , Giza

  • Job Details:•Responsible for 25 branches regarding all Technical problems . •Responsible for All Hardware inquiries across the Company. •Managing all IT department contracts •Responsible to hire new Technical support for open and new vacancies. •Responsible to determine hardware type, model, IT operations hardware purchases. •Determining appraisal for all the IT operations Team and discuss performance with the IT team every 6 months •Responsible for creating forms for IT team and score cards. •Managing company new projects regarding hardware requirements and implementing new branches infrastructure. Page 2 of 4 •Supervise team members and team procedures and processes. •Ensure there are always an adequate number of team members to do eachprocess well. •Communicate frequently with team members. •Delegate duties to Team members. •Be in partnership with the other team leaders to organize all-team meetings. •Performing yearly action plan. •Making sure that the action plan is on the track. •Managing All IT Operation Team projects. •Responsible for analyzing GDA questions and preparing supporteddocuments and files. •Supervising all hardware assets and IT warehouse.Technical responsibilities •Infrastructure Management: Server 2012 R2 (AD, DNS, DHCP, NPS Radius,VPN, GPM, PowerShell). • Unified Messaging & Collaboration: Exchange 2013, Skype 4 Business 2015. • Virtualization: Citrix (XenApp), VMware (VSphere 6.xx, Horizon View 7.xx(VDI)) & MS Hyper-V. • Security: Kaspersky (Administration Kit Server, Exchange Server. MailGateway, MDM). • Backup & Recovery: Symantec, Veritas Backup Exec, Veeam 9.5 Backupand Replication. • Monitor Tools: Spiceworks, VeeamOne, Zabbix, Solarwinds. • Ticketing System: Manage Engine Service Desk, Spiceworks.
• It Operations ManagerFull Time

  Oct 2010 - Feb 2016 -5 yrs, 4 months

  Egypt , Giza

  • Job Details:•Managing and maintaining a Windows Server 2003 Environment. •Support and monitor network infrastructure. •Manage active directory and domain controller. •Provide 1st & 2nd level user support for hardware and business software applications. •Provide daily technical support for 100 Employees. •Support ERP (Microtech Infinity) and Sales Buzz applications (Desktop and mobile editions) •Support GPS and PDA devices connected with public APN using GPRS. •Install and administer Manage Engine Software for ticketing system and hardware assets management. •Remote support using Team Viewer program.