Tamer Mostafa Zaki

Operation,Logistic,Retail, customer serv

Maadi, Cairo, Egypt

Raya integration

Jan 2019 - Present -6 yrs, 5 months

Aptech

Jan 2016 - Jan 2019 -3 yrs

Egypt , Cairo

Metra Group

Jan 2014 - Jan 2016 -2 yrs

Egypt , Cairo

Job Details:- Operation Process Development. · Operation Process Adoption and Compliance. · Operation Process Training. · Sales Operations Team Design and Management. · Monitor sales Operation order processing requests. · Distribute the workload on team members. · Report issues and suggestions. · Design sales operation KPI’s. · Prepare and send monthly performance report for team members based on the KPI’s. Team Member Tasks: · Create sales quotations · Create Sales orders · Customer communication for sales order related documents, confirmations, and proof of payments · Complete sales order process cycle monitoring (from creation to delivery) · Internal communication and follow-ups for approvals to ensure smooth and timely sales order process · Request stock transfers from logistics and follow-up, the transfers will be based on product manager request or approval

RAYA Retail

Aug 2011 - Jan 2014 -2 yrs, 5 months

Egypt , Giza

Job Details:All Raya retail receivables (Receivables and Consumer Finance) • -Raya Retail Stores A/R balances. • -Supervising Credit and Investigations team ( Cairo , Alex, Tanta ) • -Follow Raya retail Promise Notes Customers Collection. • -Raya Retail Corporate Customers ( Credit , Receivables and Collections) • - Raya Retail Stores Inventory Transfer’s and deductions. • - Raya Retail inventory aging. • -Raya sister companies installments. • -Raya sister companies accounts. • - Raya retail supplier’s incentive and some payments. • - Bank statement analyses. • -Visa statement analyses. • -Make monthly sales reports.

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