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Tamer Adelfattah Saad

Senior Sales Expert,Customer Service

Sharqia, Egypt

Work Experience

  • SALES SUPERVISOR (Furniture In charge), Full Time

    Q HOME DÉCOR, SHARJAH (LANDMARK GROUP OF COMPANIES)

    Sep 2010 - May 2015 -4 yrs, 8 months

    United Arab Emirates

    • Job Details: Primary responsibility is approaching customers as they enter the store, inquiring about the type of furniture they want, making suggestions as you show customers around and closing the sale.  Must also answer any questions the customer asks, conduct suggestive selling so as to move multiple products, process the paperwork and arrange financing when needed.  Responsible for arranging any fabric change requests for the customer on certain pieces of furniture.  Must maintain records of customers who do not make a purchase and follow up as needed.  Responsible for arranging displays, putting up any point-of-sale information, doing physical inventory counts and assisting the store manager with orders.  Must constantly learn about new products and be able to explain specific features of various products to the customers.  Responsible for the given area and assure its merchandise properly.
  • SENIOR SALES EXECUTIVE, CASHIER cum SHOWROOM INCHARGEFull Time

    AXIOM TELECOM COMPANY, FONO, SAHARA CENTER, SHARJAH

    Jun 2006 - Jul 2009 -3 yrs, 1 month

    United Arab Emirates

    • Job Details: Offers full customer assistance in order for them to obtain shopping satisfaction and provides enough information for all queries over the phone regarding the product / item.  Provide suggestive feedback to the Assistant Store Manager base from the customer's requests, queries and suggestions to help and increase the sales.  Attend all necessary product knowledge training course to ensure maximum knowledge on the product which includes all parameters of the brands like warranty, safety, benefits and other important information about the product/item.  Provides information to the customers regarding special offers and sales promotion events.  Check stock levels regularly and recommend orders to the Assistant Store Manager in order to replenish and maintain optimum stock levels.  Maintain personal grooming to represent a positive image.  Comply with all company policies and procedures.
  • TELEPHONE OPERATOR cum CASHIERFull Time

    AL BUSTAN GROUP OF HOTELS, SHARJAH

    Aug 2002 - Feb 2006 -3 yrs, 6 months

    United Arab Emirates

    • Job Details: Answers telephone calls and respond to reservation inquiries.  Provides information about services available in the hotel and in the area.  Handled payments for guest-room accounts ( POS )  Take down the messages regarding guest's complaints and forwards the said complaint to the Front Office Manager as well.
  • Education

    • Technical Diploma in A/C MECHANICS

      Zagazig University (ZU)

      Jan 1995 - Jan 1997 - 2 yr

    Achievements

    1.Gained Several Points from Mystery Shoppers 2.Achieved the implemented sales target by the company

    Skills

    • Sales Target
    • Customer Service
    • Internet Surfing
    • POS
    • Microsoft
    • Computer Skills

    Languages

    • Arabic

      Fluent
    • English

      Advanced
    • Russian

      Beginner

    Training & Certifications

    • Home Furniture Workshop

      LANDMARK TRAINING CENTER ·2010
    • Mobile Workshop Training

      AXIOM WORKSHOP·2006
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