Tamer Gelany

Enterprise Accounts Angel Senior ReprsentativeFull Time

• Job Details: Enterprise accounts managements for large governmental organizational in Egypt such as (Ministries, Embassies, and international associations).  Provide customers with all required information related to the company products and services.  Follow up all customers’ related issues and provide timely feedback for them.  Adhere to Customer Operations Department policies and procedures.  Create a smooth communication channel with different departments to resolve customer problem and requests when needed.  Provide customers with right recommendations and actions.  Perform standardized activities and tasks efficiently and effectively.  Quickly and effectively solve customer challenges.  Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.  Responsible for handling and supporting about 100 Enterprise accounts related to Government and private sector.

Call Centre ReprsentativeFull Time

• Job Details:As a result of taking the MCIT (Ministry of Communications and Information Technology) scholarship and passing the ICSA (International Customer Service Association) exam, I was chosen to work as a telesales and customer service representative at Raya Contact Center.  Successfully passed all required tests to be a Customer Service Certified. Having a highly performance record and exceed the job requirements.  Acquiring a good deal of experience by working with a highly talented team of telesales and customer service agents.  Extensive knowledge of call centre equipments and a high typing speed record.

Marketing ManagerFull Time

• Job Details:Working and Establishing private company in Real Estate with main purpose to sell and rent apartments, flats and lands in Cairo area.