Tamer Faid

Senior System EngineerFull Time

• Job Details:- Supervising on Helpdesk Team for hardware and software support of the ITIDA end-user. - Supervising on Network Team & Audio\Video Team for lan & conferences support. - Providing ITIDA Blackberry service using ITIDA BB server & vodafone provider. - Providing support for BB users. - Managing ITIDA end-user accounts & mailboxes. - Planning for hardware replacement & purchasing (Update & Upgrade). - Managing Access Control System (Readers & Software) for all ITIDA Entrances & Exits. - Providing support in delivering custom reports generated via Access Control System. - Managing Vodafone bills & reports for ITIDA end-user. - Managing & Coordinating assigned hardwares with Stores Dept. - Supervise on CCTV system including cameras & softwares.

Senior System EngineerFull Time

Senior Help Desk EngineerFull Time

• Job Details:- Providing hardware and software support for British Petrolium Company (BP) end-users. - Managing BP mail box technical support problems. - Managing backup for BP servers and exchange. - Managing BP end-users mail box migration from Egypt to abroad and vice versa. - Providing technical support 24/7 via helpdesk mobile after working hours for BP end-users. - Upgrading and updating BP end users pc’s / Laptops.