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Tamer Mohammed Mossad Behiry

Project Manager "TQM - IVR - EQA"

New Cairo, Cairo, Egypt

Work Experience

  • Project ManagerFull Time

    AnzmaTech for Modern solutions and Technology

    Aug 2019 - Present -5 yrs, 10 months

    • Internal Audit ManagerFull Time

      Qualifications development Bank (QDB)

      Dec 2018 - Jul 2019 -7 months

      Egypt , Cairo

      • Job Details:* Handle Center approval requests and provide the center with guidance and support in order to meet customer needs and enhance quality standards. * Ensure verification of approved center’s internal quality management systems, including the conduct of examination * Follow-up and assure efficient implementation of External Verifiers recommendations with regard to centers approval status. * Follow up on improvement proposals actions status and assure efficient implementation of improvement actions by elimination of detected quality issues. * Manage effective administration of student enrollment process, center and invigilation arrangements. * Process and announce exams results * Plan, conduct and maintain external/internal quality audit programs/plans to assure a high level of QDB Qualifications delivery quality and the conduct of examinations. * Work with technical partners & accreditation bodies in delivering agreed upon quality standards
    • Field Force ManagerFull Time

      ServU Egypt

      Apr 2018 - Dec 2018 -8 months

      Egypt , Cairo

      • Job Details:ServU is a technological platform helping the customer from one side to find a world class accredited technician, and the technicians from the other side to find the right opportunity to serve a customer who appreciates their value. All technicians went through a rigorous selection and training process, they are supervised and audited around the clock to guarantee a consistent superior service, in addition to a set of security measures managed by a whole professional team with the only objective to ServU, and ServU right.
    • Field Force ManagerFull Time

      EATC- Egyptian Automotive & Trading Co. – Volkswagen Egypt

      Jul 2015 - Apr 2018 -2 yrs, 9 months

      Egypt

      • Job Details:• Make sure that the workshop process (since receiving the car till delivering it to the customer) is moving in smooth way that decrease cycle time and increase work quality. • Support dealerships in after sales business, provide input on the national after sales strategy, and establish relationships with dealerships' after sales management across the network. • Resolve issues and escalate to appropriate stakeholders as required. • Provide input to company teams to guide all decision-making involving dealerships. • Recommend training programs to improve after sales and service performance.
    • Education

      • Technical Diploma in Quality Manager

        Volkswagen Academy

        Jan 2016 - Jan 2017 - 1 Year

      • College Diploma in Communication

        Alcatel - Lucent University

        Jan 2010 - Jan 2011 - 1 Year

      • Technical Diploma in Project Management Professional Diploma

        Emak Academy

        Jan 2011 - Jan 2011 - 0 Month

      • Bachelor's Degree, Electronics Engineering; Communication Engineering in Electronics

        Benha faculty Of engineering

        Jan 1996 - Jan 2001 - 5 yr

      Activities

      • Volunteer at World Health Organization

        Volunteering

        May 2020 - Present -5 yrs, 1 month

      Skills

      • Quality Assurance
      • Management
      • Telecommunication
      • Project Planning
      • Product Development
      • Microsoft Office
      • Electrical Engineering
      • Competitive Analysis
      • Testing
      • Outsourcing
      View More

      Languages

      • Arabic

        Fluent
      • English

        Advanced

      Training & Certifications

      • Google Business Group (GBG)

        Google Cloud | G Suite·2019
      • Total Quality Management

        EIF TRAINING & CONSULTING·2016
      • TQM

        EIF TRAINING & CONSULTING·2016
      • The Basic Qualification Technical

        Volkswagen Academy·2016
      • PMP Preperation

        EMAK Academy·2012
      • Alcatel –Lucent / FGF Scholarship 2010

        Alcatel –Lucent University·2010
      • PMP (Project Management Professional Diploma)

        EMAK Academy·2010
      • Electronic circuit design Using Mentor Graphics Tool

        Cairo University·2003
      • Management through English Course

        British Council in Cairo·2001
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