Basic Info

Tamer Behiry

14 years

Al Qalyubia Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Field Force Manager at EATC- Egyptian Automotive & Trading Co.( Volkswagen )

Experience Details

Field Force Manager

Quality

Experienced (Non-Manager)

1- Monitors the performance of every parts/service dealership regularly and gives guidance to ensure dealer development.
2- Ensures that all the after sales service branches are operating smoothly according to company policy & procedures.
3- Support dealerships in after sales business, provide input on the national after sales strategy, and establish relationships with dealerships, after sales management across the network.
4- Plan & manage the after sales dealers development program.
5- Update and follow up all Customer Satisfaction Index matters in order to improve the Customer Satisfaction Index score and increase customer satisfaction.
6- Implement the all VW programs concerning the after sales business development.
7- Sets action plans and follows up implementation.
8- Conducts and monitors feasibility studies of special projects.
9- Recommend training programs to improve after sales and service performance.


Company Details

EATC- Egyptian Automotive & Trading Co.( Volkswagen )

Obour city, Egypt

501-1000 employees

Automotive

http://www.vw-eg.com/

Jul 2015 to present (1 year 5 months)
DFM & Production Line Development Section Head at El Sewedy Electro-meter Egypt

Experience Details

DFM & Production Line Development Section Head

Manufacturing/Production

Manager

• Analyze the production processes efficiency for the running products by applying some statistical measurements and identifying the source of problems that increase the defects and reduce the productivity.
• Cost Reduction for Product BOM by proposing different alternatives to reduce the overall product cost.
• Review all production files whether from R&D or from other sourcing companies and release them to the operations team and also interface with the R&D for any related operations and quality issues.
• Apply the DFM and DFT check rules to ensure the designed PCB follows the manufacturing rules to reduce the defects such as mechanical constrains check, Components placements, Test points availability, PCB stacking and alignments.
• Share in the pilot execution committee to identify the new products process flow, Working instructions and the required quality check points and measure the cycle time for the products in its pilot phase.
• Propose different optimized solutions and working instructions and guidelines to the operations and the quality to increase the productivity and decrease the defects and rework process to ensure production quality and resources efficiency.


Company Details

El Sewedy Electro-meter Egypt

Egypt

501-1000 employees

Energy and Utilities

http://www.elsewedyemg.com/

Apr 2014 to Jun 2015 (1 year 2 months)
Outsourcing Manager at El Sewedy Electro-meter Egypt

Experience Details

Outsourcing Manager

Analyst/Research

Experienced (Non-Manager)

• Coordinates, directs and delegates the work of all Front Desk team.
• Schedules and supervises the front office team.
• Selects hires and trains new employees as appropriate.
• Coaches, counsels and disciplines employees as appropriate.
• Forecasts business trends and provides reasoning and cures for situations where improvement is needed.
• Leads employees to be productive, motivated and provide excellent customer service.
• Evaluates the job performance of front office employees.
• Maintains good working relationships and communications with all departments
• Verifies accurate products status information is maintained and properly communicated.
• Resolves Customers complaints and problems quickly, efficiently and courteously.
• Updates, maintains, monitors and prepares group information and requirements, including relaying the appropriate information to relevant departments.
• Maintains expenses in accordance with department budget.
• Audits to ensure that cashiering employees drop deposits into the safe and follow all cash handling policies.
• Conducts regular meetings with all personnel in the Front Office department, including communicating relevant information on the manufactory’s direction and allowing employee feedback to management.
• Ensures all Front Office team follows uniform regulations.
• Leads front office employees to be motivated and provide excellent customer service.
• Develops standards of service and job performance for Front Desk department.
• Develops and implements formal training programs and checklists for all
• Completes the daily, weekly and monthly accounting and management reporting for the manufactory, including night audit reports.
• Reviews night audit reports daily to ensure proper tracking of manufactory revenue and marketing and source codes. Ensures night audit reports are faxed/e-mailed to the corporate office daily as appropriate.
• Participates in revenue/yield management efforts for the property.


Company Details

El Sewedy Electro-meter Egypt

6th of October, Egypt

501-1000 employees

Energy and Utilities

http://www.elsewedyemg.com/

May 2013 to Apr 2014 (11 months)
Product Line Engineer at QuickTel

Experience Details

Product Line Engineer

Engineering - Mechanical/Electrical

Experienced (Non-Manager)

• Understand products technology and company goal
• Familiar with standards, protocols and applications of the product.
• Responsible for the configuration of the products to fulfill customer requirements.
• Troubleshooting & solving the product service problem.
• Customer technical problem communication.
• Provide technical solutions & customer presentations
• Plan and apply tests for proposed solution in our lab.
• Provide technical interface with customers
• Provide technical expertise & training to customers and employees
• Specifies clear product requirements based on feedback from customers
• Communicate with partners to set required specifications, features, learn about new products and solve product problems.
• Interact with purchasing and international sourcing to ensure sourcing activities are closely aligned with product and sales' needs.
• Evaluate new products.
• Perform alpha test internally to determine whether product meets specifications.
• Perform beta test at the customer premises to determine whether product meets needs.
• Provides in-depth market, industry and competitive product analysis
• Makes technology assessment within the context of the competitive landscape
• Assist marketing communication to develop product collateral: company brochure, website,
catalogs by markets and product presentation.


Company Details

QuickTel

Cairo, Egypt

501-1000 employees

Manufacturing

www.quicktel.net

Aug 2008 to Sep 2010 (2 years 1 month)
Senior Electronics Design Engineer at The Egyptian Telephone Company

Experience Details

Senior Electronics Design Engineer

Engineering - Mechanical/Electrical

Experienced (Non-Manager)

• Understand products technology and company goal
• Familiar with standards, protocols and applications of the product.
• Responsible for the configuration of the products to fulfill customer requirements.
• Troubleshooting & solving the product service problem.
• Customer technical problem communication.
• Provide technical solutions & customer presentations.
• Plan and apply tests for proposed solution in our lab.
• Provide technical interface with customers.
• Provide technical expertise & training to customers and employees.
• Specifies clear product requirements based on feedback from customers.
• Communicate with partners to set required specifications, features, learn about new products and solve product problems.
• Interact with purchasing and international sourcing to ensure sourcing activities are closely • • aligned with product and sales' needs.
• Evaluate new products.
• Perform alpha test internally to determine whether product meets specifications.
• Perform beta test at the customer premises to determine whether product meets needs.
• Provides in-depth market, industry and competitive product analysis.
• Makes technology assessment within the context of the competitive landscape
• Assist marketing communication to develop product collateral: company brochure, website, catalogs by markets and product presentation; Responsible for designing new products using CAD software applications.
• Make new schematic diagram and turn it into a working PCB prototype.
• Create prototypes of the new products.
• Follow the product and make requested changes and corrections throughout the life of the product.
• Miniaturized and rationalized for mass production.


Company Details

The Egyptian Telephone Company

Cairo, Egypt

501-1000 employees

Manufacturing

www.quicktel.net

Aug 2005 to Aug 2008 (3 years)
Electronics Design Engineer at QuickTel

Experience Details

Electronics Design Engineer

Engineering - Mechanical/Electrical

Entry Level

N/A


Company Details

QuickTel

Cairo, Egypt

501-1000 employees

Manufacturing

www.quicktel.net

Jul 2002 to Aug 2005 (3 years 1 month)
Product Engineer at SiliconExpert Technologies

Experience Details

Product Engineer

Engineering - Mechanical/Electrical

Entry Level

• Product Engineer in Sustain and QA team (Team Leader).
• Analyzing and estimating the Product Line of Opto-electronics.
• Technical Support for all Programmable Logic Devices (FPGA, CPLD and SPLD).
• Team Leader for Data Cleansing Projects.; in Africa Telecom 2008.


Company Details

SiliconExpert Technologies

Giza, Egypt

51-100 employees

Engineering Services

http://www.siliconexpert.com/

Jul 2000 to Jul 2002 (2 years)

Achievements


• QuickTel representative in Africa Telecom 2008.
• Representing my company at Cairo ICT 2009 which was one of the region’s prime events covering the entire spectrum of telecommunications, information technology, networking, computing and broadcast technologies.
• Working in Corded Terminals product certification requirements including CE Mark and NTRA regulation issues.
• Actively manage and/or lead product development activities as assigned which included dealing with leading manufacturers and operators such as Huawei and Telecom Egypt.



Design up to 16 layers PCB and get new techniques for the reverse engineering.


Design up to 16 layers PCB and get new techniques for the reverse engineering.


Education

Technical Diploma in Quality Manager

Education Details

Technical Diploma

Quality Manager, Area Manager

Volkswagen Academy, Egypt

Not specified

EGIM3600 Ägypten; Egyptian Automotive & Trading Main function / Area Manager Secondary function / Quality Assurance Secondary function / Sales: Field Force

N/A

Volkswagen Academy
2016 - 2017 (Expected)
College Diploma in Communication

Education Details

College Diploma

Communication

Alcatel - Lucent University, Egypt

B / Very Good / 75 - 85%

Intelligent Network (IN) and Alcatel 8690 OSP concepts. Detailed presentation of NGN and the Alcatel-Lucent offerIP Multimedia Subsystem (IMS)/TISPAN Overview.

N/A

Alcatel - Lucent University
2010 - 2011
Technical Diploma in Project Management Professional Diploma

Education Details

Technical Diploma

Project Management Professional Diploma

Emak Academy, Egypt

B / Very Good / 75 - 85%

project managers possess project management knowledge, experience and skills to bring projects to successful completion

N/A

Emak Academy
2011 - 2011
Bachelor's Degree, Electronics Engineering; Communication Engineering in Electronics

Education Details

Bachelor's Degree, Electronics Engineering; Communication Engineering

Electronics, Communication

Benha faculty Of engineering, Egypt

C / Good / 65 - 75%

N/A

N/A

Benha faculty Of engineering
1996 - 2001
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Benha Secondary High School

Egypt

1994

A / Excellent / 85 -100%

N/A

Benha Secondary High School
1994

Certifications

Certificate details

PMP Preperation

Feb 2012

N/A

N/A

N/A

EMAK Academy

N/A

TQM
Oct 2016

Certificate details

TQM

Oct 2016

N/A

N/A

N/A

EIF TRAINING & CONSULTING

N/A

Training and Courses

Training/Course Details

• PMP (Project Management Professional Diploma)

Feb 2010

EMAK Academy

Towards Project Management Professional (PMP) Certification

Training/Course Details

Alcatel –Lucent / FGF Scholarship 2010

Jan 2011

Alcatel –Lucent University

o Intelligent Network (IN) and Alcatel 8690 OSP concepts. o Detailed presentation of NGN and the Alcatel-Lucent offer. o IP Multimedia Subsystem (IMS)/TISPAN Overview.

Training/Course Details

Management through English Course

Mar 2001

British Council in Cairo

Basics of Management, Basics of the Free work, Communication skills, Project Management and Planning, Motivation, Delegation and Performance Management.

Training/Course Details

Electronic circuit design Using Mentor Graphics Tool

Aug 2003

Cairo University

Training Course in the Cairo University faculty of engineering science.

Training/Course Details

The Basic Qualification Technical

Aug 2016

Volkswagen Academy

1- This is VolksWagen 2- ElsaPro with AposPro for the workshop Databus Network 3- Input and Output signals of control units Energey supply and Starting systems 4- Systematic fault finding in electrical systems

Training/Course Details

Total Quality Management

Oct 2016

EIF TRAINING & CONSULTING

Total Quality Management is the guided tour along the road to total quality, when adequately and successfully implemented enables companies to serve their customers better and gain competitive advantage in the market place.

This profile is fresh!
Last update 1 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAlcatel Lucent / FGF Scholarship 2010AnalyticalArabicArea ManagerAutomotiveCAD Software ApplicationsCommunicationCommunicatorCompetitive AnalysisDFM & Production Line Development Section HeadDesign: PSpice, LabVIEW, MATLABElectronic Circuit Design Using Mentor Graphics ToolElectronicsElectronics Design EngineerEnergy And UtilitiesEngineering ServicesEnglishField Force ManagerFlexibleFootballHand BallInternetManagementManagement Through English CourseManufacturingMarketingMicrosoft OfficeOperationsOutsourcingOutsourcing ManagerPMP PreperationPlannerProduct DevelopmentProduct EngineerProduct Line EngineerProductionProject ManagementProject Management Professional DiplomaProject PlanningQuality AssuranceQuality ControlQuality ManagerResearchSenior Electronics Design EngineerShoppingSupply Chain ManagementTQMTeam LeadershipTeam PlayerTelecommunicationTestingThe Basic Qualification TechnicalTotal Quality ManagementTravelling PMP (Project Management Professional Diploma)

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

CAD software applications

CAD software applications

: Advanced

: High

:

3-5 years

Design: PSpice, LabVIEW, MATLAB

Design: PSpice, LabVIEW, MATLAB

: Advanced

: Medium

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Product Development

Product Development

: Advanced

: Extreme - I love it!

:

More than 7 years

Competitive Analysis

Competitive Analysis

: Advanced

: Extreme - I love it!

:

3-5 years

Outsourcing

Outsourcing

: Advanced

: High

:

5-7 years

Electronics

Electronics

: Advanced

: High

:

More than 7 years

Telecommunication

Telecommunication

: Advanced

: High

:

5-7 years

Quality Assurance

Quality Assurance

: Advanced

: Extreme - I love it!

:

5-7 years

Marketing

Marketing

: Advanced

: High

:

1-3 years

Management

Management

: Advanced

: Extreme - I love it!

:

3-5 years

Team Leadership

Team Leadership

: Advanced

: High

:

5-7 years

Testing

Testing

: Advanced

: High

:

5-7 years

Supply Chain Management

Supply Chain Management

: Advanced

: High

:

3-5 years

Project Management

Project Management

: Intermediate

: High

:

3-5 years

Project Planning

Project Planning

: Intermediate

: High

:

3-5 years

Key Skills

Analytical, Planner, Communicator, Flexible / Adaptive, Team Player

Online Presence

eg.linkedin.com/pub/tamer-behiry/27/ba/805/enhttps://www.facebook.com/tamer1bashttps://twitter.com/tamerbehiry

Please Help me to get new oppertunity

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Tamer's full profile and find more great talent and professionals to join your team.