
Tamer Mohammed Mossad Behiry
Project Manager "TQM - IVR - EQA"
New Cairo, Cairo, EgyptWork Experience
Project ManagerFull Time
AnzmaTech for Modern solutions and Technology
Aug 2019 - Present -5 yrs, 10 months
Internal Audit ManagerFull Time
Qualifications development Bank (QDB)
Dec 2018 - Jul 2019 -7 months
Egypt , Cairo
- Job Details:* Handle Center approval requests and provide the center with guidance and support in order to meet customer needs and enhance quality standards. * Ensure verification of approved center’s internal quality management systems, including the conduct of examination * Follow-up and assure efficient implementation of External Verifiers recommendations with regard to centers approval status. * Follow up on improvement proposals actions status and assure efficient implementation of improvement actions by elimination of detected quality issues. * Manage effective administration of student enrollment process, center and invigilation arrangements. * Process and announce exams results * Plan, conduct and maintain external/internal quality audit programs/plans to assure a high level of QDB Qualifications delivery quality and the conduct of examinations. * Work with technical partners & accreditation bodies in delivering agreed upon quality standards
Field Force ManagerFull Time
ServU Egypt
Apr 2018 - Dec 2018 -8 months
Egypt , Cairo
- Job Details:ServU is a technological platform helping the customer from one side to find a world class accredited technician, and the technicians from the other side to find the right opportunity to serve a customer who appreciates their value. All technicians went through a rigorous selection and training process, they are supervised and audited around the clock to guarantee a consistent superior service, in addition to a set of security measures managed by a whole professional team with the only objective to ServU, and ServU right.
Field Force ManagerFull Time
EATC- Egyptian Automotive & Trading Co. – Volkswagen Egypt
Jul 2015 - Apr 2018 -2 yrs, 9 months
Egypt
- Job Details:• Make sure that the workshop process (since receiving the car till delivering it to the customer) is moving in smooth way that decrease cycle time and increase work quality. • Support dealerships in after sales business, provide input on the national after sales strategy, and establish relationships with dealerships' after sales management across the network. • Resolve issues and escalate to appropriate stakeholders as required. • Provide input to company teams to guide all decision-making involving dealerships. • Recommend training programs to improve after sales and service performance.
Education
Technical Diploma in Quality Manager
Volkswagen AcademyJan 2016 - Jan 2017 - 1 Year
College Diploma in Communication
Alcatel - Lucent UniversityJan 2010 - Jan 2011 - 1 Year
Technical Diploma in Project Management Professional Diploma
Emak AcademyJan 2011 - Jan 2011 - 0 Month
Bachelor's Degree, Electronics Engineering; Communication Engineering in Electronics
Benha faculty Of engineeringJan 1996 - Jan 2001 - 5 yr
Activities
Volunteer at World Health Organization
Volunteering
May 2020 - Present -5 yrs, 1 month
Skills
- Quality Assurance
- Management
- Telecommunication
- Project Planning
- Product Development
- Microsoft Office
- Electrical Engineering
- Competitive Analysis
- Testing
- Outsourcing
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Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
Google Business Group (GBG)
Google Cloud | G Suite·2019Total Quality Management
EIF TRAINING & CONSULTING·2016TQM
EIF TRAINING & CONSULTING·2016The Basic Qualification Technical
Volkswagen Academy·2016PMP Preperation
EMAK Academy·2012Alcatel –Lucent / FGF Scholarship 2010
Alcatel –Lucent University·2010PMP (Project Management Professional Diploma)
EMAK Academy·2010Electronic circuit design Using Mentor Graphics Tool
Cairo University·2003Management through English Course
British Council in Cairo·2001