Tamer Fathi Mousa Ahmed

Orange

• Program ManagerFull Time

  Jul 2008 - Dec 2013 -5 yrs, 5 months

  Egypt , Cairo

  • Job Details:Managed all program phases for research and development initiatives supporting new products and services in the broadband, portal and multimedia categories. Oversaw development of new products for multinational deployment among 28 subsidiaries throughout EMEA. Drove project planning, resource allocation, service validation, prototype development. Interfaced with operations teams to ensure seamless transitions between phases. Performed market analysis to identify potential opportunities. Served as primary point-of-contact between research and development organization and all internal departments within group. Key Achievements: Led “Internet Everywhere” project to successful completion, expanding broadband to rural areas of Africa as far as 35 kilometers from the nearest 3G cell tower. Proved instrumental in company earning Best New Service “Surf and Pay” award at the 2011 AfricaCom conference. Earned company’s Best Innovation Award for driving the success of the “Internet for All” program, providing rural areas inhabitants simple technology at a competitive price point to enable them to access the Internet. Championed the development of innovative technologies to provide a broad range of offerings such as 3G, CDMA, Wi-Fi, shared mobile broadband, location-based services and mobile learning solutions.
• Team Leader, Central Installation SupportFull Time

  Jan 2004 - Jun 2008 -4 yrs, 5 months

  Egypt , Cairo

  • Job Details:Coordinated technical operations to optimize performance for business services customers based in United States and South America. Recruited, trained, led and evaluated technical support staff. Established testing procedures and platforms. Key Achievements: Launched remote call center to support customers worldwide. Assembled company’s first support team based in Egypt, a diverse group from 30 countries. Enhanced operational efficiency by implemented Six Sigma and lean methodologies. Elevated collective knowledge base in the area of service migration to offshore team.