Tamer Abdulhafeez Soliman

IT Systems Manager at Raya CXFull Time

• Job Details:Duties and Responsibilities: •Design, implement, configure, and manage solutions within the supported technologies, products, and services. •Define security configurations for threat detection and prevention tools. •Research and recommend innovative and automated approaches for operational tasks •Monitor performance and maintain systems according to requirements •Troubleshoot issues and outages •Develop expertise to train staff on new technologies •Build an internal wiki with technical documentation, manuals, and IT policies •Act as Third layer support for complex issues Management: •coaching, Auditing, Monitoring, and counseling IT team members. •Communicate job expectations and KPIs to team members. •Review the systems architecture, best practices, approach, technologies, etc.… •Review the actual implementation to assure the highest quality of service. •Share best practices among team members. •IT Projects Delivery & following up on all internal IT projects. •Owning the end-to-end delivery of IT projects. •Responsible for mitigating problems that may hinder IT projects delivery successful. •Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements. •Accomplishes financial objectives by forecasting; preparing an annual budget; scheduling expenditures. •Sets and updates Integrant IT standards and processes. •Build & maintain IT processes and auditing to ensure they are followed.

System Supervisor Engineer (Cloud)Full Time

• Job Details:• AWS Cloud Support Engineer for Customer Projects • Admin and Manage Office365, Exchange Online, SharePoint, and MS Teams. • Managing the day-to-day operations and Configuration of the internal systems. • Monitoring system performance, maintenance, and repair using Zabbix Monitor. • Performs troubleshooting as required. • Establish guidelines and methods for the installation and management of the host computer operating systems. • Ensure high availability and acceptable levels of performance. • Manages the data center and computer host systems including hardware, software, and types of equipment. • Provide support, troubleshooting, and solutions to complex problems. This involves dealing with difficult situations including complaint handling, sensitive customers, and mission-critical support. •Provide the following services: Proactive Services: Services that promote customer health through Risk Assessments, Health Checks, Code Reviews, or other similar offerings. •Support of development team (Release support, TeamCity, IIS Management) •build automated deployments using configuration management technology. •manage internal windows & Linux systems (manage Servers, Monitoring, Backup, Installation, Security, IIS, Active Directory, DFS, Hyper-V) •Customer-facing support (phone, mail, tickets) for our hosted environments: First Level + Second Level •Update technical documentation.

Senior Service Support EngineerFull Time

• Job Details:•manage internal windows servers (Windows Servers, IIS, Active Directory, DFS, ESXI host) •Consult, design and manage Office 365. •Local site support (Windows clients, network) •Customer facing support (phone, mail, tickets) for our hosted environments: first level + Second Level. •Ensure that IT facilities meet the business needs of employees and departments. •Ensure that all IT staff is kept up to date with the latest technologies via external training or internal awareness sessions. •Provide support, troubleshooting, and solutions to complex problems. This involves dealing with difficult situations including complaint handling, sensitive customers, and mission critical support. •Improving the overall customer experience serving as the customer advocate and playing a key role in assisting our clients to maximize their investment in Technology. •Provide the following services: Proactive Services: Services that promote customer health through Risk Assessments, Health Checks, Code Reviews, or other similar offerings.