Tamer Salah El-din Hafiz

IT ManagerFull Time

• Job Details:• Devising strategies that harness sales-related insights, prevailing standards, and novel developments to encourage sales in our online store. • Creating frameworks that transform our social media sites into highly profitable platforms. • Directing the activities of software developers, copywriters, and graphic designers to ensure careful adherence to predetermined strategies. • Reviewing the security of checkout pages and payment procedures. • Creating promotional offers and checking to see that these are uploaded precisely. • Reviewing copy and legal disclaimers to verify their accuracy. • Analyzing traffic to inform website maintenance and the effectiveness of marketing strategies. • Examining sales-related metrics to inform restocks. • Reporting on the utility of existing and novel strategies. • Follow up the account statement and courier delivery charges. • Coordination and arrangement with the courier to make sure the receipt of the products. • Follow up the day-to-day operations related to own jobs in the business department to ensure continuity of work. • Otherwise manage information technology and computer systems. • Plan, organize, control and evaluate IT and electronic data operations. • Design, develop, implement and coordinate systems, policies and procedures. • Ensure security of data, network access and backup systems. • Audit systems and assess their outcomes. • Handle annual budget and ensure cost effectiveness. • Implement and develop the operations of ERP system with integrated Webstore Xretail.

IT ManagerFull Time

• Job Details:- Evaluate, test, advise, train and support I.T. related projects. - Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements. - Managing the internal & hosted network infrastructure including: firewalls, servers, switches and telephony. - Interviewed, hired, trained and mentored eight staff by coaching daily, leading performance reviews and offering constructive feedback. - Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions. - Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking. - Analyzed department and job-related functionality requirements to align technology priorities with business needs. - Determine the standards of alternative solutions, necessary additions and updates, technically and economically. - Stayed abreast of technology advancements, emerging standards and IS regulations through search to meet strategic technology goals. - Implemented, created and tested disaster recovery and business continuity plans and maintained appropriate back-up system. - Developed, tracked and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives. - Prioritized framework to evaluate technology and regulate communication with business stakeholders. - Developed and maintained service level agreements for strategic applications and measured performance against objectives. - Documented and analyzed processes and procedures and adhered to regulatory guidance. - Identified opportunities for application optimization, redesign and development and troubleshoot and resolved user and application issues. - Work on identifying the needs of the system hardware and supplies, provide follow up and supervise the planning and implementation of the necessary replacement programs. - Manage the IT budgets and expenditure on hardware and software. - Procurement of IT hardware, software and maintenance products & services. - Writing documents for ICT procedures, security and disaster recovery. - Follow up development and implementation of improvements to support and network operations. - Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection. - Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.

IT ManagerFull Time

• Job Details:- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes. - Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions. - Coordinated ongoing technical training and personal development classes for staff members. - Built, customized and repaired technology based on staff requests. - Installed and managed audiovisual equipment. - Supported phone, photocopier, fax machine and other physical equipment. - Maintained camera and physical security systems. - Managed network and system performance, conducting troubleshooting, security patching and maintenance. - Guided organizational technology strategy and roadmaps. - Adjusted project plans to account for dynamic targets, staffing changes and operational specifications. - Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends. - Produced Informational and Analytical reports each Weekly, updating customers and senior leaders on progress and roadblocks. - Follow up with IT department operations and training. - Wrote policy, procedure and manuals governing internal IT use. - Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues. - Advised and planed for short-term and long-term IT system upgrade needs. - Closely collaborated with project members to identify and quickly address problems. - Played key role in on-going network design, reevaluation and optimization to keep pace with company growth. - Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements. - Communicated regularly with customers concerning data exchange and technology integration. - Follow up development and implementation of improvements to support and network operations. - Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection. - Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with company growth. - Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose. - Delivered effective integrations of warehouse management system software applications to centrally manage tasks. - Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.