tamer eltonsy
IT Services delivery Manager at AMAN Technology
Mohandessin, Giza, EgyptWork Experience
IT Services delivery ManagerFull Time
AMAN Technology
Jan 2020 - Present -5 yrs, 6 months
Egypt , Cairo
- Job Details:Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary • Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery • Developing a deep understanding of projects to gain insights into the scope of service delivery. • Taking accountability for service delivery performance, meeting customer expectations, and driving future demand • Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization • Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments • Experience in dealing with third-party-provided services • In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery • Manage Servers, infrastructure, Database , and Development software Information Technology
It Operations ManagerFull Time
Cashless Plus
Apr 2019 - Jan 2021 -1 yr, 9 months
Egypt , Cairo
- Job Details:• Leading a team of IT dispersed resources to deliver technology projects on time • Manage Servers, infrastructure, Database , and Development software • • Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence • Manage day-to-day Project Delivery and tasks • Assist Engineering teams with technical issues in all phases of a project’s life cycle. This includes providing technical analysis / design services to the project through the delivery of recommended design • Contribute to growing the expertise of our stakeholders, by participating in summit meetings, tough Tamer Eltonsy - page 3 case reviews, resolution of escalated cases and consultation. • Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints. • Accomplish operations and organization mission by completing related results as needed. • Enhance the operational procedure, systems and principles in the areas of information flow and management, business processes, enhanced management.
Education
Bachelor's Degree in social work
The Higher Institute of Social WorkJan 2008
Achievements
- Led the digital transformation project, adopting software to help with traffic units Insurance system at Egypt traffic units. - successfully completed Medical software projects from start to finish, at Egypt traffic units successfully completed Technical inspection software projects from start to finish, at Egypt traffic units at Egypt traffic units - Worked as a single point of contact for Traffic information Technology clients, answering all their requests and questions in a timely manner.