tamer tawfik ali

Senior Sales RepresentativeFull Time

• Job Details:Job Description; • Ensuring every customer enters the showroom experiences a friendly and relaxed greeting to put them at ease. • Maintaining a professional appearance and manner at all time. • Approaching customer to offer assistance, determine their wants and need, and advice on suitable products. • Driving own sales performance by converting as many customers as possible to make a purchase to achieve personal target each month. • Maintaining and promoting a culture of cooperation, professionalism and optimism within the sales team. Ensuring positive attitude is always displayed. • Regular checking of own area of the showroom and resolving replenishment, cleaning needs and display issues as soon as possible. • Effective implementation of promotions, layout change and seasonal moves within showroom. • Ensuring the safe handling and movement of product so as to minimize damage s and keep shrinkage costs to minimum. • Maintaining regular, open and honest communication with the section head / showroom supervisors. • Passing on product, pricing and commercial feed back to the section head from customers and from my own observations. Skills and competencies: • Results focused – setting challenging goals and objectives for myself. Focusing energy into striving to achieve them. Driving my own performance and always pushing for the next level. • Customer understanding – possessing a thorough understanding of customer needs and expectations. Constantly striving to improve relationship and understanding to improve customer experience.

Retail sales representativeFull Time

• Job Details:ONE OF THE BUILD UP TEAM OF IKEA EGYPT CFC. Job Description; Role Purpose To establish rapport and credibility so as to be able to assist customers in purchasing the company’s product range whilst at the same time maintaining the company’s standard in terms of merchandising and stock availability so as to reach sales target as set out by the company. Key Accountabilities • Promote the sales of products by spotting and seizing sales opportunities, offering alternatives solutions to problems and suggesting add on sales in order to achieve the established sales target. • Suggest means of sale improvement to his supervisor as well as determining “slow moving” or “non-selling” items and suggesting sales action. • Maintain a fully display of products via merchandising methods as laid down by the company. • Remain aware of developments in the local market by being attentive, to information given by customers, to advertising and promotions in the media and also by making scheduled market visits so as to be able to maintain the company’s competitive advantage and to properly advise customers. • Keep an update on changes in the company’s products range such as new items or changes in existing items as well as informing the Sales Manager of any customer’s problems/comments on the product range or gaps in the range.

Customer Shopping Experience, Exchange &Refund; AssistantFull Time

• Job Details:Job Description; • Work closely with Customer Service Department for Complaint Handling and Customer Feedback logging onto system. •Handle all Exchange & Refund customer transactions accurately, efficiently and whilst providing highest standards of Customer Service. •Ensure Exchange & Returns Desk is effectively equipped at all times with necessary documents and tools, always available to serve customers throughout the day. •Gain knowledge on how to assemble IKEA products, to assist customers who have difficulties assembling products and exchange component parts when they are needed. •Follow Cash Handling Procedures to ensure accuracy whilst dealing with transactions. •Utilize information from Exchange & Refund System to detect and act upon or report to management regarding product faults and sales-related issues Contribute to the Exchanges and Returns action plan and take ownership for allocated deliverables. •Work in liaison with Department Management to identify solutions to resolve the root cause of customers’ returns. •Prepare daily / weekly / monthly reports of transactions at the Exchange & Refund Desk for reconciliation purposes