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Tallal Mohamed Ezzat

Retail Branch Manager at Computer Shop

Montaza, Alexandria, Egypt

Work Experience

  • Retail Branch ManagerFull Time

    Computer Shop

    Feb 2011 - Present -14 yrs, 4 months

    Egypt , Cairo

    • Job Details:• Sales and profit of the store. • Develop and implement employee performance evaluations and improvement plans. • Provide a positive working environment and handle employee issues appropriately and in a timely manner. • Resolve customer problems or complaints by determining optimal solutions. • Ensure interior and exterior of store is maintained to company standers. • Encourage store employees to take ownership for their performance and career development plans and follow up on a regular basis. • Communicate, execute and manage marketing and merchandising programs. • Maintain adequate store supplies. • Management of all store operational issues, to include store housekeeping, store administrative duties, physical inventories, price change, etc. • Responsible for preparation of work schedules.
  • Retail Asst. Branch ManagerFull Time

    RadioShack

    Dec 2008 - Feb 2011 -2 yrs, 2 months

    Egypt , Alexandria

    • Job Details:• Create marketing and community events to drive sales success. • Educate customers on products and services. • Obtain necessary information when appropriate. • Assist customers with service and billing requests. • Coach sales associates on sales techniques and operational duties. • Assist with in-store merchandising. • Order, receive and maintain inventory. • Assist Store Manager with employee development and motivation.
  • Retail Sales AssociateFull Time

    RadioShack

    Apr 2006 - Dec 2008 -2 yrs, 8 months

    Egypt , Alexandria

    • Job Details:• Present and sell company products and services to current and potential customers. • Identify sales prospects and contact these and other accounts as assigned. • Identify and resolve customer concerns. • Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff. • Develop and implement special sales activities to reduce stock.
  • Outside Sales RepresentativeFull Time

    Canon, Inc.

    May 2005 - Jan 2006 -8 months

    Egypt , Alexandria

    • Job Details:• Sell company products (photocopy machines, Printers, Scanners, etc). • Initiate new customers and follow up with company customers. • Prepare action plans to identify specific targets and to project the number of target. • Identify and resolve customer concerns. • Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff. • Develop and implement special sales activities to reduce stock.
  • Education

    • Bachelor's Degree in Management Information Systems {MIS}

      The Higher Institute for Computer Sciences

      Jan 2000 - Jan 2004 - 4 yr

    • High School - Thanaweya Amma

      El Moushier Ahmed Badawey

      Jan 1999 

    Skills

    • Microsoft Windows
    • Microsoft Word
    • Microsoft Excel
    • Selling
    • Microsoft Powerpoint
    • Customer Services
    • Sales Analysis
    • Team Leadership

    Languages

    • Arabic

      Fluent
    • English

      Advanced

    Training & Certifications

    • Time Management

      RadioShack Academy·2008
    • Leadership Skills

      RadioShack Academy·2008
    • Selling Skills

      RadioShack Academy·2006
    • Customer Service Skills

      RadioShack Academy·2006
    • Selling Skills

      Canon·2005
    • American Language Course

      Armed Force - Language Institute·2003
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